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FAQs

Resolution: DS 4010 was a Von Duprin Direct hold, Single Mag Lock from the late 90's. Today it would be comparable to the Schlage Electronics 390+.:

Is the LCN 2036 still available?

Resolution: The 2036 is no longer available. The LCN 2035 closer is the current direct replacement. 2035 is recommend for exterior doors 36” – 42” wide or for interior doors 48” – 54” w...:

How do I order a Senior Swing header?

Resolution: How to Order: The Senior Swing header is ordered by the width of the door(s). The measurement from inside jamb to inside jamb of the frame. If the Senior Swing header is ordered the wrong len...:

What is the valve on the back of a 4041/4040XP closer used for?

Resolution: The valve on the back of a 4041/4040XP closer is a "Back Check Selector Valve" that needs to be turned in on "Parallel Arm" mount applications ONLY. If a 4041/4040XP closer mounted "Top Jamb", or "...:

Viewing Lock Properties, some information not present in SUS - Device Options

Resolution: SOLUTION: It may be possible to recover these fields by doing an "S1" RESET to request the main lock to re-read and store the information (if it is present) and make it available to the SUS.&...:

Valid Prox is ignored by CT1000

Resolution: Check serial number on back of reader it should be 5368EGP-00 xxx(Clock and Data output). If it is 5365EGP-00 then it is a WIEGAND output. :

What USB to Serial Converters with my 64bit Windows 7?

Resolution: The following USB to Serial Converters have been tested and work to read iButtons and program locks when used on a Windows 7 64 bit machine. Aluratek - AUS100 http://www.cdw.com/s...:

Why do I get the following error "Error Too Many Repeated Pages" when trying to program my lock using Uplink?

Resolution: If you are no able to program the your CM or CL lock using the Uplink please check the following. Make sure time and date is correct on the lock. Make sure the lock is being put into prog...:

Why does my AD or CO series lock unlock when the lever is raised?

Resolution: Installers have reported that their AD-CO Series cylindrical or mortise locks will unlock whenever the outside lever is lifted. This will occur if the outside spindle (square post) is install...:

Unlock key won't register for sms express

Resolution: Make sure software is installed on compatible operating system: