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FAQs

Converting from VIP993 with Vonduprin 98 to an AD300-993R, what template overlay should be used?

Resolution: It follows the same template as the PRO, no decorative plate needed.:

What are part numbers for fire barrier and intumescent for 33 / 98 / 99 devices ?

Resolution: Here is a list of parts and part numbers for the fire barrier and the fire barrier intumescent… 33/3550AWDC-F: Fire Barrier = 24715237-00 Fire Barrier Intumescent = 24749160 (Le...:

What does it mean when I see an ! ( exclamation point) when I am logged into Engage Mobile App ?

Resolution: Engage device will display the orange explanation point (!) next to a device name whenever a programming change was applied to the device. The device needs an update, once a ...:

Where do I find the instructions for the steel lever conversion ?

Resolution: · See attached instructions for converting the lock to steel levers:

My BM-170 will not connect to an Be367 or Fe210 locks with the serial 2 pin cable

Resolution: · The BM170 may have been sitting in the dealers inventory and may not have the updated windows version for the device. · ...:

Do I have to install the shims that come with the M400 HDB bracket ?

Resolution: · Yes, the HDB Kit will come with 2 shims, you may or may not need both, the shims allow you to make a tight fit and also allows for a cushion for the set ...:

When logging into Express , getting error message- indicating there is an issue with the INI file, message asking - do you want to delete the ini file?

Resolution: · Before saying yes to delete the ini file, make sure there is a current copy of the .lld files ( Express Back-up Files ) · ...:

Is the LCN 4050A and 4050AT metal covers handed?

Resolution: Both the 4050A and 4050AT metal covers are Non-handed. Each metal cover have two cutouts for the spindle and there is an insert used to cover the unused hole. :

Where is the template for the Ives 955 Pull

Resolution: The template for the Ives 955 Rectangular Flush Pull can be found by clicking HERE. :

Is the 4954 mullion blast proof?

Resolution: Is the 4954 mullion blast proof?Per the Allegion compliance engineering team as of August, 2016: The 4954 mullion has been evaluated to “Low Level” protection level per UFC 4-010-01: