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FAQs

Where do I find the instructions for the steel lever conversion ?

Resolution: · See attached instructions for converting the lock to steel levers:

My BM-170 will not connect to an Be367 or Fe210 locks with the serial 2 pin cable

Resolution: · The BM170 may have been sitting in the dealers inventory and may not have the updated windows version for the device. · ...:

Do I have to install the shims that come with the M400 HDB bracket ?

Resolution: · Yes, the HDB Kit will come with 2 shims, you may or may not need both, the shims allow you to make a tight fit and also allows for a cushion for the set ...:

When logging into Express , getting error message- indicating there is an issue with the INI file, message asking - do you want to delete the ini file?

Resolution: · Before saying yes to delete the ini file, make sure there is a current copy of the .lld files ( Express Back-up Files ) · ...:

Is the LCN 4050A and 4050AT metal covers handed?

Resolution: Both the 4050A and 4050AT metal covers are Non-handed. Each metal cover have two cutouts for the spindle and there is an insert used to cover the unused hole. :

Where is the template for the Ives 955 Pull

Resolution: The template for the Ives 955 Rectangular Flush Pull can be found by clicking HERE. :

Is the 4954 mullion blast proof?

Resolution: Is the 4954 mullion blast proof?Per the Allegion compliance engineering team as of August, 2016: The 4954 mullion has been evaluated to “Low Level” protection level per UFC 4-010-01:

What does the LED mean on the (clear) EL Potted Module?

Resolution: Reference this instruction sheet (page 8) for all details: http://us.allegion.com/content/dam/allegion-us-2/web-documents-2/InstallInstructions/Von_Duprin_Electrical_Options_Booklet_Installat...:

New ENGAGE 4.2 features released August 2016

Resolution: ENGAGE 4.2 was released August 2016 with the below new access control management features. The PDF version of the launch training power point can be found HERE showing screen shots and lo...:

What is strike centerline for RM70, RM150, RM170 Falcon mullions?

Resolution: The drawings for each Falcon mullion are linked below. Each drawing does contain the center line dimension either directly or indirectly. RM70 = Mullion.450 RM150 = Mullio...: