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FAQs

How do you set up the tamper output for an HK2?

Resolution: Use Aux 1 or 2 to ground for the connection. In setup menu 2 under Auxiliary Output Control choose “Output set by Tamper.” For alarm monitoring this will output a signal if the Ha...:

I cannot access any of the Fields in Express even though I logged in with proper access and user ID.

Resolution: You must login as MANAGER to have access to all fields and options. &n...:

What is the Part Number for power transformer for PIM TD-2 and WRI400?

Resolution: Part # is 593PI-12DC:

Are older Biometric Readers, model Id3D, still eligible for factory repair?

Resolution: No, as of March 2015, Schlage is no longer repairing ID3D Biometric Readers.:

Can I enroll credentials for my NDE80 lock using the Engage web interface?

Resolution: You must have either the MT20 or the MT20W enrollment reader to enroll credentials from the web portal. If you do not have the MT20 or the MT20W Enrollment Reader, credentials can only be enr...:

When enrolling a IBF110 fob, I can successfully program using the manual entry of the hotstamp number but the iButton does not work.

Resolution: IBF110's are Combo Fobs supporting both iButton AND Prox credential types. In Express you will need to assign both types to support the appropriate lock and credential types.:

What is the 090109?

Resolution: The 090109 was a 954 strike shim package of 4. This item was discontinued 1/2016. Will need to order the 954 strike.:

Can I mount the LT tubular lock less trim one side?

Resolution: The LT10 and LT40 tubular lock cannot be mounted less trim one side.:

Are Falcon locks available with split finishes?

Resolution: Split finishes are allowed on the Falcon B, D100, D200, H2, MA, RU, T, W:

Where can I find information on Dexter Commercial Hardware?

Resolution: https://us.allegion.com/en/resources/resource-library/document-library/dexter-documents.html: