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FAQs

What wood door manufacturers have fire tested with 3350WDC -F, 3550WDC -F, 9850WDC -F and 9950WDC-F?

Resolution: As of 5/24/2016 the below listings are valid. Contact the door manufactures for additional listing information. ...:

When did the Schlage motor driven mortise locks launch on the L9090 L9091 L9092 L9093 L9094 L9095?

Resolution: The new L909x was available to order 10/15/2014, with shipments starting 10/28/2014.:

Can I buy a replacement solenoid-driven Chexit module with 0 or 30 second time delay?

Resolution: Von Duprin launched the present motor driven Chexit device on 8/24/2015 and discontinued manufacturing the solenoid driven Chexit devices at that time..The current Chexit Circuit Boards/Modules are...:

Why does my outside lever retract the deadbolt on the electrified L9000?

Resolution: The electrified L9400 locks can be used for applications such as a hospital "sleep room", bathroom or similar application where the electrified L9400 lock utilizes access control such as a card rea...:

In express using Uplink, click on configuration type in the password get error: unnamed file was not found.

Resolution: Make sure the password is 123456 or it will not work.:

On the ad-400-MS the template for wood door shows 3/4" dia hole, 1-1/2" deep for the DPS. Is it the same for the frame?

Resolution: Yes The switch and the magnet share about the same depth:

How do you disable the LEDs and Beeper on Schlage readers?

Resolution: Use configuration card CE-ALL-OFF:

Can you use AD or CO locks on lead line doors?

Resolution: Locks used for lead lined doors need to have a lead lining option in the lock which we do not offer for AD and CO locks. AD and CO locks can't be used on lead lined doors.:

Where is the Sync folder file path for SMS Express listed in Windows Mobile Device Center?

Resolution: Mobile Device Settingà Change content sync settingsà Files (Click ‘Sync Settings’) Roll mouse over text to see whole file path.:

How to correct error in Handnet for Windows: “Database already exists”.

Resolution: Make sure Handnet for Windows is not running. Run the Handnet Repair Utility from within the Handnet for Windows folder. Reboot the computer, then open Handnet.: