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FAQs

How to care for Oil Rubbed Bronze (613) Finish

Resolution: Recommended care for the Oil Rubbed Bronze finish is as follows: Wipe with a little vegetable oil on a soft cloth (a very little, or a residue will remain which will transfer to your hands). Hou...:

My deadbolt latch will not retract/extend

Resolution: Possible Cause: Expansion of Door Jamb. Check to make sure that the deadbolt will retract and extend with the door in the open position. Solution: If deadbolt works with door open...:

Thru-bolt cap will not stay on, or will not fit on washer

Resolution: The washer has two sides. Make sure that the thru-bolt head is resting in the recessed side of the washer. If the cap will not fit over top of the washer, use needle nose pliers a...:

When the door is locked, I can still open the door, locking myself out. (Emergency Exit)

Resolution: This is the Emergency Exit feature and is standard on F51 keyed entry locks. This feature cannot be disabled. The emergency exit or panic-free exit feature is required by some building codes for ...:

Differences Between the 3 Keypads

Resolution: FE575 Keypad Entry with Auto-Lock feature Auto Locking, automatically re-locks after 5 seconds; no need to remember to relock the door. Unlocked by valid ...:

Handleset Tech Specs

Resolution: F-Series Entrance Handlesets* Certification: ANSI A156.5, 1992, Grade 1. Auxiliary lock. Available UL Listed for 3 hour fire door Latch (16-080): 1”x 2-1/4”, 1/4” radius corner faceplate, 1” housi...:

The latch will not spring back out

Resolution: If newly installed, the screws might be too tight. If not, the latch will need to be replaced. Replace the Springlatch for a Hall / Closet or Bed / Bath lock. Replace with a Deadlat...:

Bump Key Perspective from Schlage

Resolution: Long used by certified locksmiths and other authorized professionals, bump keys – also known as bypass keys – are not ordinary, everyday items, but rather professional industry tools like pickguns ...:

My privacy lock (FA40/F40) unlocks from the outside.

Resolution: I can push down on the outside lever of my bed/ bath and it will unlock. Specifically, the privacy button pops open when it shouldn’t, due to rattling the outside side or over-torquing the lever.&n...:

Latch will not retract.

Resolution: Issue: The latch will not retract. Environment: Multiple keyed entry functions. Cause: If the latch will only retract when turning the knob or pushing down on the lever, carefully check t...: