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FAQs

Is a 5" backset latch available for the BE479 (Schlage Sense)?

Resolution: No. We do not currently offer a 5" latch / backset for the BE479 Schlage Sense.:

To Perform a Factory Default Reset - Schlage Sense Smart Deadbolt (BE479)

Resolution: When should you perform a Factory Default Reset (FDR)? If you move the lock from one door to another door, then you need to restore default settings, move the lock to the new door, and then ...:

Touchscreen does not light up

Resolution: If the touchscreen keypad on your BE479 Schlage Sense Smart Deadbolt does not light up when you press buttons or if the red lights on the interior assembly do not flash when you connect the batte...:

Why can’t I remove the key after installing the lever on a CO100 CY?

Resolution: The cylinder was installed 180 degrees out of its proper orientation. Steps 8 & 9 of the install guide show the correct method to install the cylinder and lever.:

Where can I find the UL listing information for AD-Series locks?

Resolution: Link to the UL database entry: http://database.ul.com/cgi-bin/XYV/template/LISEXT/1FRAME/showpage.html?name=GYQS.R8458&ccnshorttitle=Electrically-controlled+Single-point+Locks+and+Latc...:

What are the Supervisor contacts used for on the PS 900series power supplies ?

Resolution: The Supervision Input, which requires a normally-closed condition, can be used for supervising power sources AC power – Green Led should be lit, also, there is a dry contact ( Supervisor...:

600 series momentary push button is re- locking to soon

Resolution: · Need to order push button with DA option ( Delayed Action settings 0-30 sec):

Which Schlage push bar should I order to be used with a Mag Lock?

Resolution: · The 672 Touch bar and the 692 Smart Bar can both be used with a mag lock. · The 672 – DPDT rated...:

When adding new codes to my King Cobra the lights go red then flashes green 3 times

Resolution: · Memory is full- need to remove older codes :

GF3000 won’t lock has 12 or 24v at the mag lock inputs.

Resolution: · Make sure the gaping is correct between the armature and mag lock 1/8 inch · Also, armature needs to b...: