Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Resolution: Window locks are available, please visit our web under Hardware & Accessories:

How to Factory Default Reset a Lock with a 9-Volt Battery

Resolution: For assistance with Factory Resetting your FE695 or BE375, please click here. For assistance with Factory Resetting your BE365, FE595, or FE575, please click here. For your convenience, t...:

Programming Guides for Residential Schlage locks

Resolution: Note: To program your lock, you will need your 6 digit programming code which is located in the backside of your lock. Go here to see how you get your programming code.Here you find ...:

How do I use Siri with my Schlage Sense lock?

Resolution: After you setup the lock with your iOS device, you can use Siri commands to lock and unlock the lock. Here are some examples: Is my door unlocked? Is my door lock unlocked? Siri, lo...:

How do I view previous events that happened at my door?

Resolution: The Schlage Home app locks events that occur at the door, including lock/unlock, user added/deleted, alarms, low batteries, batteries replaced, lock jammed, firmware updated and logs cleared.&nbs...:

Why should I update the Firmware in my lock?

Resolution: Firmware updates provide new features and enhancements to your Schlage Sense lock that make it even easier to keep your home safe. A firmware update will take approximately 15 minutes to complete, ...:

Why can’t I reuse a Lock name?

Resolution: If you are receiving an error when naming your lock, try restarting your iOS device, then completing the Add Lock process once again.:

I am in range of my lock, but the app does not appear to interact with the lock correctly. What should I do?

Resolution: First, ensure the Bluetooth of your iOS device is turned on. Second, ensure batteries are working properly in your lock by unplugging the battery pack and reconnecting the battery pack. If t...:

Getting message “Adding Failed, Could not connect to accessory” for BE479 Sense

Resolution: First, perform a Factory Default Reset Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on. Reop...:

I received the message “Security Failure” when trying to set up my Schlage Sense Smart Deadbolt.

Resolution: First, perform a Factory Default Reset. Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on. Reopen the app. Atte...: