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FAQs

Alarm Sounds too Frequently or Experiencing False Alarms on Schlage Connect Series

Resolution: If your Schlage Connect lock's alarm is sounding too frequently or triggering false alarms, the sensitivity level may be set too high (levels 1 or 2). You can adjust it to a less sensitive level (l...:

How often should the battery be changed?

Resolution: The battery is expected to last up to two years under normal operating conditions. Extreme high and low temperatures may affect battery performance. Replacing the battery once every year is ...:

Plymouth (PLY) Handleset Design and Dimensions

Resolution: :

How to remove the caps on a double-cylinder deadbolt

Resolution: The double cylinder deadbolts are keyed on both sides. On the interior side of the home there are drive pins (sometimes called screw covers) covering up the screws. Recommended me...:

How to care for Oil Rubbed Bronze (613) Finish

Resolution: Recommended care for the Oil Rubbed Bronze finish is as follows: Wipe with a little vegetable oil on a soft cloth (a very little, or a residue will remain which will transfer to your hands). Hou...:

My deadbolt latch will not retract/extend

Resolution: Possible Cause: Expansion of Door Jamb. Check to make sure that the deadbolt will retract and extend with the door in the open position. Solution: If deadbolt works with door open...:

Thru-bolt cap will not stay on, or will not fit on washer

Resolution: The washer has two sides. Make sure that the thru-bolt head is resting in the recessed side of the washer. If the cap will not fit over top of the washer, use needle nose pliers a...:

When the door is locked, I can still open the door, locking myself out. (Emergency Exit)

Resolution: This is the Emergency Exit feature and is standard on F51 keyed entry locks. This feature cannot be disabled. The emergency exit or panic-free exit feature is required by some building codes for ...:

Differences Between the 3 Keypads

Resolution: FE575 Keypad Entry with Auto-Lock feature Auto Locking, automatically re-locks after 5 seconds; no need to remember to relock the door. Unlocked by valid ...:

Handleset Tech Specs

Resolution: F-Series Entrance Handlesets* Certification: ANSI A156.5, 1992, Grade 1. Auxiliary lock. Available UL Listed for 3 hour fire door Latch (16-080): 1”x 2-1/4”, 1/4” radius corner faceplate, 1” housi...: