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FAQs

How many timezones can I have in my door?

Resolution: You can have up to 8 time zones. :

Resolution: THE HHD device will hold up to 100 doors, however Schlage suggests that you only do 50 at a time. :

What do I need to get started in installing and programming the BE367?

Resolution: You will need a HHD device, a CIP reader and CIP cable. If your computer does not have a DB9 which is the D shaped connection on the back of your computer you will need to get a converter. Th...:

Can I use a SNAP programmer to program your FE210 or BE367?

Resolution: Yes, although using the SNAP programmer is not recommended, because it is more difficult to program through the computer. In addition, Schlage no longer sells the SNAP programmer. The be...:

BE367 Programming Computer Compatability

Resolution: To program these locks make sure you have either Windows 7 Pro or XP professional 3.5.7. Only SMS 4.0 or higher will work with Windows 7 Professional. SMS and the HHD will not work...:

Door Handing

Resolution: To figure out which handing you need for a handleset with interior lever or non-turning levers, stand outside the door. From this position, the door will open away from you. Now notice where the ...:

Coastal Finishes

Resolution: Coastal regions and customers that have proven themselves to have big finish issues in the past, the safe bet is always to go with our finishes that best resist corrosion: 625 Bright Chrome...:

How do I check the Alert setting?

Resolution: If you want to check which alert setting the alarm is currently programmed to, lightly press the Schlage button and release. The alarm will light up on the left, middle or right ...:

How do I know my Alarm is activated?

Resolution: Simply press the Schlage button and it will beep and light up to confirm it is activated. If it does not, confirm new batteries are installed properly. And press the Schlage button ...:

Powering On the Alarm

Resolution: To turn on the alarm: • Insert two AAA batteries • Push the Schlage button for 5 seconds The alarm is activated when a light flashes around the Schlage button. Important: The alarm has b...: