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FAQs

Thru-bolt cap will not stay on, or will not fit on washer

Resolution: The washer has two sides. Make sure that the thru-bolt head is resting in the recessed side of the washer. If the cap will not fit over top of the washer, use needle nose pliers a...:

When the door is locked, I can still open the door, locking myself out. (Emergency Exit)

Resolution: This is the Emergency Exit feature and is standard on F51 keyed entry locks. This feature cannot be disabled. The emergency exit or panic-free exit feature is required by some building codes for ...:

Handleset Tech Specs

Resolution: F-Series Entrance Handlesets* Certification: ANSI A156.5, 1992, Grade 1. Auxiliary lock. Available UL Listed for 3 hour fire door Latch (16-080): 1”x 2-1/4”, 1/4” radius corner faceplate, 1” housi...:

The latch will not spring back out

Resolution: If newly installed, the screws might be too tight. If not, the latch will need to be replaced. Replace the Springlatch for a Hall / Closet or Bed / Bath lock. Replace with a Deadlat...:

Bump Key Perspective from Schlage

Resolution: Long used by certified locksmiths and other authorized professionals, bump keys – also known as bypass keys – are not ordinary, everyday items, but rather professional industry tools like pickguns ...:

My privacy lock (FA40/F40) unlocks from the outside.

Resolution: I can push down on the outside lever of my bed/ bath and it will unlock. Specifically, the privacy button pops open when it shouldn’t, due to rattling the outside side or over-torquing the lever.&n...:

Latch will not retract.

Resolution: Issue: The latch will not retract. Environment: Multiple keyed entry functions. Cause: If the latch will only retract when turning the knob or pushing down on the lever, carefully check t...:

How many codes can be stored in a Keypad Lock (BE365/FE595)?

Resolution: This keypad allows the user to create a unique code for each family member. The keypad can store up to nineteen (19) four-digit user codes; this includes the two (2) factory user codes. Which can b...:

How to Locate the Programming Sticker on Schlage Keypad and Touch Locks

Resolution: Your default codes are located in two locations. One is on the documentation included in the box. The second is located on the back of the keypad/touchscreen assembly (outside part of the lock).You...:

Schlage Keypad Deadbolt (BE365) Unlocks Without User Code or Won't Lock

Resolution: Is your Schlage Keypad Deadbolt (BE365) unlocking without a user code or failing to lock when you press the Schlage button, with the keypad lighting up blue?Follow these steps to resolve the issue ...: