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FAQs

Resolution: We do have double sided deadbolts. The newer version is the B62. Before the B62 we had the B362. The B62 is a bit more narrow and does not have as large of a sawed off cone base. It also use...:

What type of batteries should I use in my Schlage Lock?

Resolution: Schlage recommends using a premium alkaline battery for all electronic locks. The brands recommended and tested in Schlage locks is Duracell Coppertop and Energizer STD alkaline batteries. Energize...:

How do you use the mechanical key override for the FE575 and FE595?

Resolution: Just follow these three simple steps to use your key to unlock your FE575/FE595 lock : 1) Insert the key and turn it clockwise as far as you can until it stops. This unlocks...:

Schlage button blinks Red

Resolution: Issue: The Schlage button blinks red, even when no buttons have been pressed. Environment: BE365 Keypad Deadbolt BE369 Connected Deadbolt FE575 Au...:

How to use Keypad Emergency Key Override

Resolution: If the battery fails or there's an electronic error on your Schlage keypad deadbolt, you can manually unlock it using the mechanical key override. If you've lost your key and need immediate access ...:

How to rekey using your blue reset key

Resolution: The blue reset keying system has been discontinued and is no longer available. :

Removing a thumbturn on a FA360

Resolution: Removing a thumbturn from an FA series can be tricky. Here is how you do it. Get a paperclip or small rod Find the small hole on the shaft of the thumbturn Then you will insert the pa...:

How To Tighten FA series Knobs and Levers

Resolution: How to tighten an FA series lock. When you have an FA series lockset get loose you have to do a couple things. First you will have to remove the plate covering the screws. To remove the pla...:

What does the Alarm sound Like?

Resolution: The alarm is about the same intensity as a battery operated smoke detector.:

UL Functions

Resolution: What are "UL Functions"? Underwriters Laboratory (UL) is a global independent safety science company offering expertise across five key strategic businesses: Product Safety, Environment, Life &...: