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FAQs

Resolution: Daily opening and closing of doors may no longer be a worry for you…but you may be concerned about protecting against break-ins. The Forced Entry Alert is perfect for nighttime or when you’r...:

Tamper Alert

Resolution: If you’re home alone during the day or evening, or want to monitor a secondary entry door, the Tamper Alert is the ideal setting. As the most sensitive alert setting, the Tamper Alert senses even s...:

Activity Alert

Resolution: Your little one is now able to reach door handles and loves to explore…you’re caring for an elderly parent or a child with special needs…or maybe you simply feel more secure knowing every time ther...:

How Do I program the alarm on the Schlage Connect

Resolution: The alarm comes pre-set to the Forced Entry setting and is ready to use. If you want to change it from Forced Entry to another alert setting, follow these simple steps: 1. Press the Schlage b...:

Alarm Sounds too Frequently or Experiencing False Alarms on Schlage Connect Series

Resolution: If your Schlage Connect lock's alarm is sounding too frequently or triggering false alarms, the sensitivity level may be set too high (levels 1 or 2). You can adjust it to a less sensitive level (l...:

How often should the battery be changed?

Resolution: The battery is expected to last up to two years under normal operating conditions. Extreme high and low temperatures may affect battery performance. Replacing the battery once every year is ...:

Plymouth (PLY) Handleset Design and Dimensions

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How to remove the caps on a double-cylinder deadbolt

Resolution: The double cylinder deadbolts are keyed on both sides. On the interior side of the home there are drive pins (sometimes called screw covers) covering up the screws. Recommended me...:

How to care for Oil Rubbed Bronze (613) Finish

Resolution: Recommended care for the Oil Rubbed Bronze finish is as follows: Wipe with a little vegetable oil on a soft cloth (a very little, or a residue will remain which will transfer to your hands). Hou...:

My deadbolt latch will not retract/extend

Resolution: Possible Cause: Expansion of Door Jamb. Check to make sure that the deadbolt will retract and extend with the door in the open position. Solution: If deadbolt works with door open...: