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FAQs

Resolution: You will be prompted to activate your service when you set up your products in your Nexia account. Instructions will be included with your products. Please visit http://www.mynexiahome.com/ ...:

How does Nexia™ Home Intelligence compare to other home automation solutions on the market

Resolution: Simply put - We are much simpler. We allow you to build your own system and add products as you need to. Our products are made to be easy to install yourself so you don’t need professional installa...:

Can I cancel anytime

Resolution: Yes, you may cancel your service anytime. There is no contract when you sign up for Nexia™ Home Intelligence. :

What do I need to set-up Nexia

Resolution: Nexia™ Home Intelligence is smart enough to make set-up simple. What you need to get set-up: Active broadband internet connection Router with at least one available port Computer with internet ac...:

Will my products work on other Z-Wave based home automation systems

Resolution: Yes, Nexia products are compatible with other Z-Wave® based systems. Our products utilize the latest features specified by the Z-Wave Alliance lock device class. Nexia Home Intelligence platf...:

How does Nexia™ Home Intelligence work

Resolution: Nexia™ Home Intelligence uses Z-Wave® technology—a wireless Radio Frequency-based communications technology—to transform a singular device into an intelligent networked device that can be securely...:

F-Series Knob & Lever Installation Instructions

Resolution: The F-Series Knob & Lever Installation Instructions are used for the following products:Hall & Closet - Passage Lock (F10)Bed & Beth - Privacy Lock (F40)Keyed Entry Lock (F51 and F54)St...:

Keypad Locks UL Listed/Fire Rated

Resolution: The BE365 Keypad Deadbolt and FE285 Lower Half Front Entry Set are available UL LISTED in Box Pack Only. Here are the part numbers to order UL LISTED: BE365 F (Specify Design and Finis...:

How many keys come with my lock?

Resolution: Schlage mechanical locks come standard with two (2) keys.Schlage electronic locks (BE365, FE575 and FE595 ) come standard with one (1) key.Schlage Smart locks (BE469, BE489, BE499 AND FE789) each h...:

How do I adjust my deadbolt?

Resolution: Schlage deadbolts default to 2-3/8". If you need to adjust your deadbolt to 2-3/4", be sure the word TOP is at the top of the back edge of the deadbolt. Grip the faceplate and rotate 18...: