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FAQs

Proper alignment of door and frame for a smoothly operating lock

Resolution: Use the images and PDFs below to learn how to determine if your door is properly aligned. 24352379 Door and Jamb Align...:

Video: Changing the Cam Position

Resolution: :

Installing the Schlage Connect Smart Deadbolt (BE468, BE468GBAK, BE469, BE469IR, BE469NX, BE469WK)

Resolution: To view step-by-step interactive guides, please click here.To view or download the PDF Installation Instructions for the BE468, BE468GBAK, please click here.To view or download the PDF Installation...:

Can I control a Z-wave thermostat from my phone

Resolution: YES. If you have a compatible phone with a data plan, and you have a Z-wave thermostat enrolled in your Nexia system, you can monitor temperature and change set points from your phone or from a co...:

Can I view video from a Schlage Home Indoor Camera on my phone

Resolution: YES. If you have a compatible phone with a data plan, you will be able to view video from the Schlage Home Indoor Cameras set-up on your Nexia system. :

Do I need to pay to download the app (software) to my phone

Resolution: While the app itself is free, some cell phone service providers charge a fee for downloading data, while others don't. If you have an unlimited data plan, then most likely you will not have to pay ...:

Do I need a data plan for my phone to work

Resolution: YES. A data plan with your service provider is required for your phone to access the internet and send and receive the data necessary to remotely monitor and control your Nexia system. :

How do I know if my phone will work with this system

Resolution: Nexia mobile phone software is available for the following platforms: Apple iPhone / iPod Touch BlackBerry BlackBerry Bold BlackBerry Storm Java Compatible Java Compatible (AT&T) Windows Mobi...:

Is the camera live

Resolution: Yes. The Internet-enabled camera connected to Nexia™ Home Intelligence will show live video via the mobile phone app or your Nexia subscription. The frame rate will be approximately 8 - 10 frames ...:

How does the Schlage® Home Dimmer Module work

Resolution: It’s easy to use the Schlage Home Dimmer Module. You simply plug it into the wall and plug your lamp into the light module. You need to have a Nexia Bridge for enrolling the Schlage Home...: