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FAQs

Do I need to install the re-enforcement plate on the door jamb?

Resolution: Yes, this is needed for maximum security. We understand that all door / frame preps are different and might not always accommodate the provided hardware, but they will provide the best and mo...:

Will this lock work if I have a storm door?

Resolution: Yes, the outside of the lock is very low profile and should not interfere with a storm door. It projects less than 1inch.:

I did not feel the connector snap into place.

Resolution: The plug is pressure-fit with the connector. You will not feel a snap.:

Does the extra small screw go in the battery cover hole?

Resolution: The hole in the battery cover is for the alarm speaker. The extra screw is in case you lose one. :

Find the Serial Number on the Touchscreen Deadbolt with Alarm

Resolution: :

Should I turn on the alarm before I install it?

Resolution: No, the installation will likely trigger the alarm.:

Can I use my deadbolt on other Z-wave based home automation systems?

Resolution: Yes, the Schlage Connect Smart Deadbolt with Alarm, Z-wave enabled (BE468 / BE469) is compatible with other Z-Wave® based systems. Get a look at all the systems the Z-wave enabled Schlage Co...:

I have to push or pull on the door to get it to lock

Resolution: Issue: I have to push or pull on the door to get it to lock. This will often happen around the changing seasons. Environment: BE469 Touchscreen Deadbolt BE479 Sch...:

Venice (VEN) Handleset Design and Dimensions

Resolution: :

Monaco (MON) Handleset Design and Dimensions

Resolution: :