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FAQs

Resolution: No.:

Can I have more than one alarm type enabled at a time?

Resolution: No. But if you are using Nexia, you can schedule different alarms throughout the day, such as Activity during the day and Tamper at night.:

What is low battery on the Schlage Connect?

Resolution: If your lock's touchscreen blinks a red x after pressing the external Schlage button, your battery is low. We recommend changing your batteries each year when you change the battery in your smoke...:

What does “setup” or “handing” do? Is this required after a battery change?

Resolution: Handing/setup automatically detects if the door is right handed or left handed so that the bolt can be moved properly. This will only need to be done once. The only time a lock would need to be s...:

Can Auto Lock trigger only when the door is closed?

Resolution: Smart locks that can be set to auto lock will lock based on the time frame chosen. The lock will not be able to sense when the door is shut to start the timer for the auto lock. This can be on...:

Is there an easy way to disable Auto Lock on the Schlage Connect without remembering programming steps?

Resolution: Yes. If you expect a period of high door usage such as a party, you can disable Auto Lock by: - enter a valid user code - within 5 seconds, toggle the inside thumbturn from locked t...:

Does the door need to be closed while programming the lock?

Resolution: It is recommended you program your lock with the door open so you do not accidentally lock yourself out of your home. Once you've programmed your lock you can then close the door to test it out, ...:

Is there a Braille version of the keypad?

Resolution: Not at this time. Although none of our products have braille markings on them, the Keypad, Dexter, and other models with raised keypad buttons could be easier to use due to the tactile nature of th...:

What temperature are Schlage Electronic locks rated for?

Resolution: Operating Temperature Outside lock body (exterior mounted): -35C (-31F) to 66C (150F) Inside lock body (interior mounted): -10C (14F) to 49C (120F) :

Is a 5” backset latch available for the BE469?

Resolution: No. We do not currently offer a 5" latch / backset for the BE469. :