Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

How do I hear an alarm without beating on my door?

Resolution: For tamper and forced entry, enter 4 incorrect codes consecutively to trigger the alarm.Press and hold the Schlage button to end the alarm sound.:

Will weather or pets trigger the alarm?

Resolution: Possibly, especially if using Alert or Tamper mode. Lessen the sensitivity to reduce nuisance triggers.:

What is the difference between Alert and Tamper modes?

Resolution: Alert is used to monitor normal usage of the door. It will trigger when the door is locked or unlocked.Tamper is the most sensitive mode, used as a deterrent. It is active only when the...:

What does "most sensitive" or "least sensitive" mean?

Resolution: Sensitivity is measured in “gravities”, which is a measure of force/vibration. The lock has an accelerometer which can measure force/vibration that is applied to the lock or door. The constructio...:

Is the sound adjustable?

Resolution: No.:

Can I have more than one alarm type enabled at a time?

Resolution: No. But if you are using Nexia, you can schedule different alarms throughout the day, such as Activity during the day and Tamper at night.:

What does “setup” or “handing” do? Is this required after a battery change?

Resolution: Handing/setup automatically detects if the door is right handed or left handed so that the bolt can be moved properly. This will only need to be done once. The only time a lock would need to be s...:

Can Auto Lock trigger only when the door is closed?

Resolution: Smart locks that can be set to auto lock will lock based on the time frame chosen. The lock will not be able to sense when the door is shut to start the timer for the auto lock. This can be on...:

Is there an easy way to disable Auto Lock on the Schlage Connect without remembering programming steps?

Resolution: Yes. If you expect a period of high door usage such as a party, you can disable Auto Lock by: - enter a valid user code - within 5 seconds, toggle the inside thumbturn from locked t...:

Does the door need to be closed while programming the lock?

Resolution: It is recommended you program your lock with the door open so you do not accidentally lock yourself out of your home. Once you've programmed your lock you can then close the door to test it out, ...: