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FAQs

Does this work with controllers by others?

Resolution: The lock is Z-wave certified and should work in other systems. Not all systems will support all features of this lock. Contact the other manufacturer for more details on their capabilit...:

Will there be a lever equivalent to the Schlage Connect Smart Deadbolt?

Resolution: Although a lever is not available at this time, Schlage will continue to enhance its existing line as well as release new products. For an electronic lock with a lever, choose the Schlage Touch K...:

How do I clean the touch screen?

Resolution: Mild household cleaners and detergents such as: Formula 409, Joy, Windex, Palmolive, Isopropyl Alcohol. Use a small amount of cleaner, and then wipe clean with a damp clot...:

For sensitivity,1 = most and 5 = least sensitive. Is this accurate? This seams backward to me.

Resolution: Yes, 1 is most sensitive and 5 is least sensitive.:

Why didn’t my alarm sound when the door was vibrated?

Resolution: For both Tamper and Forced Entry, the alarm is active only when locked. This is to avoid nuisance alarms when the door is being used. If door was locked, then sensitivity was too low.&n...:

What is really triggering the alarm?

Resolution: Vibration of the door. If using forced entry, this would be more likely to detect kicks, and less likely to detect a crowbar.:

How do I hear an alarm without beating on my door?

Resolution: For tamper and forced entry, enter 4 incorrect codes consecutively to trigger the alarm.Press and hold the Schlage button to end the alarm sound.:

Will weather or pets trigger the alarm?

Resolution: Possibly, especially if using Alert or Tamper mode. Lessen the sensitivity to reduce nuisance triggers.:

What is the difference between Alert and Tamper modes?

Resolution: Alert is used to monitor normal usage of the door. It will trigger when the door is locked or unlocked.Tamper is the most sensitive mode, used as a deterrent. It is active only when the...:

What does "most sensitive" or "least sensitive" mean?

Resolution: Sensitivity is measured in “gravities”, which is a measure of force/vibration. The lock has an accelerometer which can measure force/vibration that is applied to the lock or door. The constructio...: