Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Resolution: Loosen the mounting screws, straighten the lock assembly on the door, then re-tighten the mounting screws securely.:

My latch sticks depressed into the door.

Resolution: The latch is not straight. The latch must be straight from the edge of the door to the back of the 2 1/8” hole. If the latch is slanted because the 2 1/8” hole is slightly too large, then loo...:

My FE575 lever is always facing the wrong way.

Resolution: Inside assembly facing wrong direction. Rotate the inside assembly so that the slot in the inside assembly faces the edge of the door. The lever catch must face away from the edge of th...:

This lock hits the knob or lever on my storm door.

Resolution: On some storm doors, the storm door lever can be moved upward or downward.:

My lever pulled off of the lock when I tried to open the door.

Resolution: Re-install lever onto lock, then tap lever lightly with mallet or hammer (use piece of wood to protect the finish of the lever). Verify lever catches snap into place. If you are unsure ...:

My levers are difficult to install.

Resolution: Levers may need a bit of force for them to snap securely into place. Tap lever lightly with mallet or hammer (use piece of wood to protect the finish of the lever). Verify lever catches snap ...:

The screws used to install the thumbturn assembly will not tighten.

Resolution: The screws are potentially not aligned with the threaded holes of the keypad assembly.Hold the thumbturn slightly away from the door. This should help you to visually install the first screw ...:

The thumbturn assembly does not fit onto the mounting plate.

Resolution: Thumbturn post is not aligned with baseplate cam. The back of the thumbturn will has a short post that must fit into a hole in the plastic cam at the top of the base plate. Both the pos...:

I cannot plug the cables together on my Keypad lock.

Resolution: Verify the plugs are correctly oriented. The red wire on the first cable should line up with the red wire on the second cable. :

Keypad assembly does not install smoothly.

Resolution: Verify that the rectangular bar of the keypad assembly passes through the opening in the latch. The bar must not be over or under the latch. Also, verify that cables are not pinched between the k...: