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FAQs

The screws used to install the thumbturn assembly will not tighten.

Resolution: The screws are potentially not aligned with the threaded holes of the keypad assembly.Hold the thumbturn slightly away from the door. This should help you to visually install the first screw ...:

The thumbturn assembly does not fit onto the mounting plate.

Resolution: Thumbturn post is not aligned with baseplate cam. The back of the thumbturn will has a short post that must fit into a hole in the plastic cam at the top of the base plate. Both the pos...:

I cannot plug the cables together on my Keypad lock.

Resolution: Verify the plugs are correctly oriented. The red wire on the first cable should line up with the red wire on the second cable. :

Keypad assembly does not install smoothly.

Resolution: Verify that the rectangular bar of the keypad assembly passes through the opening in the latch. The bar must not be over or under the latch. Also, verify that cables are not pinched between the k...:

The cable is not long enough to pass through the door.

Resolution: Very likely you have an FE595, which has an interior thumbturn. Remove the black plastic cover of the keypad assembly and see if there is additional length of cable which can be used.:

My drive-in latch (with black plastic collar) is too loose after installation.

Resolution: The black plastic collar may not be installed over the latch correctly.Verify that you have installed the black plastic collar around the end of the latchbolt. The groove of the collar slips ...:

If I am drilling a new door, what faceplate on the latch should I pick?

Resolution: You can select any of the 3 faceplate options based upon your personal preference. Drive-in option will eliminate some chiseling of the door edge.:

If I am drilling a new door, what backset on latch should I pick?

Resolution: Either backset (2 3/8 or 2 3/4) will work properly. The included latch will accommodate both distances.:

What if my door is narrower than the template shows?

Resolution: We apologize, but the lock will not work for doors less than 1 3/8 ” thick.:

I don’t know how to align the template to my door. Which side of the template do I use?

Resolution: Cut the template where shown to create a section with the 2 1/8” hole and a section with the smaller door-edge hole. Align the 2 1/8 hole of the template with the 2 1/8 hole on your door. Verify t...: