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FAQs

Do I need any installation files or drivers when I use the MT20 for the first time?

Resolution: No. The MT20 emulates a keyboard so the proper installation and driver files will be used from the computer's operating system automatically.:

Does the MT20 require a specific configuration for Express™ or ENGAGE™?

Resolution: Yes, they each require their own configuration. For Express, the configuration is CE-401-061. For Engage, the configuration card is CE-401-073. They can either be pre...:

Can I use a custom config with keys on the MT20 to read customer specific credentials?

Resolution: Yes, custom configuration with keys can be used if the customer's credentials were encoded using Allegion's standard access control application. There are two different types of configuration...:

Will the MT20 read PIV cards?

Resolution: Yes, the MT20 has the same PIV capability as the aptiQ and MT/MTK readers. The only difference is the output format for enrollment use. The MT20 will output 75-bit PIV data in hexadecim...:

Can I use general configuration cards for the Schlage reader on the MT20?

Resolution: Yes, if they are technology specific (i.e. disable proximity or smart) or specifically designed for the MT20. Other configurations that are specific to peripheral functions (i.e. keypad outpu...:

Does the MT20 need to be power cycled before using a configuration card?

Resolution: Yes, the same process applies like the Schlage reader when using a configuration card.Disconnect the USB cable from the computer and reconnect after a few seconds. The MT20 will perform its r...:

Can I order the MT20 with a different configuration already loaded?

Resolution: There are 4 available output formats for the MT20 which can be ordered preprogrammed or flashed in the field with a configuration card. By default, the output for the MT20 is for Engage (CE...:

How the MT20 behaves?

Resolution: 1. CONNECTING FOR THE FIRST TIME When connecting the MT20 to a computer’s USB port for the very first time, the device drivers will be installed automatically. No extra files will be n...:

What does STEP=0 BSN=0 mean when displayed on a Handpunch or HKII?

Resolution: This indicates that the NVRAM is missing or damaged and cannot be recovered. The reader would need to be sent in for repair with an RMA.:

What is PA push bar armor option for the 33A/35A98 or 99?

Resolution: PA or "Push Pad Armor" was created to help absorb impact when an object strikes the push pad. This composite accessory provides added support, while protecting the push pad on the hinge side of the...: