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FAQs

Can residential locks be specified with a commercial keyway?

Resolution: The C134 keyway can be used in all residential Multi-Family series locks with the following exceptions:F series (to include all residential electronics)J seriesB60 series:

Is there a 3/4" throw latch for the Falcon K cylindrical lock?

Resolution: There is currently no 3/4" throw latch available for the Falcon K cylindrical lock. :

How to hand the Falcon XX-M device.

Resolution: The Falcon XX-M device is factory handed and can not be changed in the field. A new device must be ordered for the correct hand. :

What does a 299 roller strike look like?

Resolution: A 299 roller strike:

Is the Everest and Everest 29 keyways available for the European style Everest cylinders?

Resolution: The UK does offer a Euro style Everest and Everest 29 cylinder and hold the same patent protection. Contact Allegion UK at http://www.allegion.com/uk for more information on profile cylin...:

Gateway Mechanical Installation Training Slides

Resolution: To review the Gateway training slides from October 2015, see this LINKThe Gateway Installation Instructions document number is P517-057. Copies are included with each Gateway.Mounting and Meta...:

Gateway Factory Default Reset (FDR)

Resolution: A Gateway in FDR mode has a solid RED status LED on the top cover. (After the amber status LED during boot up) This solid RED status LED for FDR mode is the as shipped from the factory mode.A Gatew...:

ENGAGE Partner Accounts

Resolution: Updated list for ENGAGE Partner Accounts are available HERE. ON-LINE devices and ENGAGE Partner AccountsAll ENGAGE ON-LINE devices must be commissioned to an ENGAGE Partner Account.ENGAGE...:

Gateway Commissioning with an ENGAGE Partner Account

Resolution: The October training slides for Gateway Commissioning are here.Gateway is an On-line device, only partners will manage On-Line ENGAGE Products with Access Control Software. Commissioning assi...:

Gateway and LE/NDE LINKING (with any ENGAGE Device)

Resolution: The October 2015 training for Gateway and NDE linking are here.LINKING with ENGAGE mobile became possible in June 2016 with ENGAGE 4.1. Training for ENGAGE 4.1 iOS is HERE, and ANDROID is...: