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FAQs

How to adjust the AL25 Exit lock for different door thicknesses.

Resolution: To install the AL25 on a 1-3/8" door, the cotter pin needs to be moved to the hole position closest to the rose. See below. :

Handnet Lite 2.3.11.1 displaying error “Unhandle Exception…” when trying to enroll an user or upload users.

Resolution: Right click on the icon for Handnet Lite on the desktop and click properties. On the compatibility tab, choose ‘Run as Administrator’ and click ‘Apply’. This should clear the error.:

What is included in the 37-016 reinforcement kit?

Resolution: Used on the B500, B600, and CS210 when used with the 10-094 or 10-108 strikes.:

Can residential locks be specified with a commercial keyway?

Resolution: The C134 keyway can be used in all residential Multi-Family series locks with the following exceptions:F series (to include all residential electronics)J seriesB60 series:

Is there a 3/4" throw latch for the Falcon K cylindrical lock?

Resolution: There is currently no 3/4" throw latch available for the Falcon K cylindrical lock. :

How to hand the Falcon XX-M device.

Resolution: The Falcon XX-M device is factory handed and can not be changed in the field. A new device must be ordered for the correct hand. :

What does a 299 roller strike look like?

Resolution: A 299 roller strike:

Is the Everest and Everest 29 keyways available for the European style Everest cylinders?

Resolution: The UK does offer a Euro style Everest and Everest 29 cylinder and hold the same patent protection. Contact Allegion UK at http://www.allegion.com/uk for more information on profile cylin...:

Gateway Mechanical Installation Training Slides

Resolution: To review the Gateway training slides from October 2015, see this LINKThe Gateway Installation Instructions document number is P517-057. Copies are included with each Gateway.Mounting and Meta...:

Gateway Factory Default Reset (FDR)

Resolution: A Gateway in FDR mode has a solid RED status LED on the top cover. (After the amber status LED during boot up) This solid RED status LED for FDR mode is the as shipped from the factory mode.A Gatew...: