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FAQs

What are the Password Rules for creating an Engage account?

Resolution: • At least 10 characters • One Upper Case • One Lower case • One Number or symbol • No 2 re...:

Where are the templates for CO series 993 Exit Trim.

Resolution: On the schlage.com/support page, there is a row marked &nb...:

Falcon K lock security Allen screw won't fully tighten and lever is loose.

Resolution: If the Allen screw will not fully tighten, check the spring cage orientation. Be sure the Allen screw is not tightening against the lever catch as it will damage the lever catch and the Allen screw...:

What tool is used for CM locks to remove/install the security screws?

Resolution: #6 Spanner bit for the older black CM locks #8 Spanner bit for the newer silver CM locks:

When did the Schlage mortise FSIC cam screw change from Philips to Torx?

Resolution: In January 2015, the FSIC cam mounting screw for IC cores changed from a #1 Philips screw to a T10 Torx screw. This change was made to facilitate cylinder assembly and reduce the likelih...:

What is a 50-220 charge?

Resolution: The 50-220 charge is used to remove that key section from the key. :

How to specify the handing of a handed lever.

Resolution: Some lever designs by Schlage are handed such as Flair. Levers that are handed cannot be moved from the inside to the outside or vice versa because the direction of the lever changes. T...:

How to adjust the AL25 Exit lock for different door thicknesses.

Resolution: To install the AL25 on a 1-3/8" door, the cotter pin needs to be moved to the hole position closest to the rose. See below. :

Handnet Lite 2.3.11.1 displaying error “Unhandle Exception…” when trying to enroll an user or upload users.

Resolution: Right click on the icon for Handnet Lite on the desktop and click properties. On the compatibility tab, choose ‘Run as Administrator’ and click ‘Apply’. This should clear the error.:

What is included in the 37-016 reinforcement kit?

Resolution: Used on the B500, B600, and CS210 when used with the 10-094 or 10-108 strikes.: