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FAQs

Can you prep a co-100-cy to accept a 7 pin Yale cylinder, no IC core?

Resolution: We do not have a 7 pin Yale non IC core option.:

Where are the power outputs on a CT5000?

Resolution: The CT5000 does not supply power to any other devices, VAC or VDC. &nb...:

Why isn't there a Hotstamp number or Facility Code for Prox Format 88i?

Resolution: Those cards are not Encoded. The user must program them on their own. ...:

What are the Password Rules for creating an Engage account?

Resolution: • At least 10 characters • One Upper Case • One Lower case • One Number or symbol • No 2 re...:

Where are the templates for CO series 993 Exit Trim.

Resolution: On the schlage.com/support page, there is a row marked &nb...:

Falcon K lock security Allen screw won't fully tighten and lever is loose.

Resolution: If the Allen screw will not fully tighten, check the spring cage orientation. Be sure the Allen screw is not tightening against the lever catch as it will damage the lever catch and the Allen screw...:

What tool is used for CM locks to remove/install the security screws?

Resolution: #6 Spanner bit for the older black CM locks #8 Spanner bit for the newer silver CM locks:

When did the Schlage mortise FSIC cam screw change from Philips to Torx?

Resolution: In January 2015, the FSIC cam mounting screw for IC cores changed from a #1 Philips screw to a T10 Torx screw. This change was made to facilitate cylinder assembly and reduce the likelih...:

What is a 50-220 charge?

Resolution: The 50-220 charge is used to remove that key section from the key. :

How to specify the handing of a handed lever.

Resolution: Some lever designs by Schlage are handed such as Flair. Levers that are handed cannot be moved from the inside to the outside or vice versa because the direction of the lever changes. T...: