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FAQs

Can the KC5100 lock be re-handed in the field?

Resolution: Yes, the lever itself can be removed and rotated to the opposite handing.:

Where can I find a parts listing for AD series Locks?

Resolution: Where can I find a parts listing for AD series Locks? (Includes AD-400, AD-300, AD-250, AD-200)Download link for: AD Series Service Manual:

Where can I find a parts listing for CO series Locks?

Resolution: Where can I find a parts listing for CO series Locks? (Includes CO-100, CO-200, CO-220, CO-250)Download link for: CO Series Service Manual:

What diameter opening is needed for the Allegion Connect Harness?

Resolution: The Allegion Connect harness insulation is 3/8" in diameter. The Molex connector at its widest point is 0.633" (just over 5/8"). Harnesses with connectors on both ends would require a minimum openi...:

Here is the New CHEXIT Customer Care Center training.

Resolution: The Customer Care Center training for the new CXA, can be found HERE. This training was posted in September 2015 for the new motor driven CHEXIT. :

Is there a direct replacement for the Glynn Johnson 324 concealed overhead stop?

Resolution: The 410 replaced the 324 but is NOT a direct replacement. :

On the CO-200 what does Momentary unsecured access 1 green blink, then one red blink on re-lock mean?

Resolution: It means it is standard momentary unlock, you get a green flash when motor activates and unit unlocks and then seconds later a red flash when lock re-locks. &...:

With the AD-300-993R with Falcon 25 exit trim. The templates for metal door states to use Von Duprin 98-R/99-R, 9827/9927, 22-R, or 2227 Series Exit Device Template. Can they use the same template for Falcon 25 as well?

Resolution: Yes. Since we only show applicable holes for the 993R device, it will work with any of the exit devices that are compatible. The exit device prep should be done on the doo...:

What is the part# for the pigtail connector for ad-400-993R to connect the REX switch?

Resolution: 23536774 Adapter, Exit RX Pigtail:

What is the part# for replacement screws for 40 series Maglocks?

Resolution: P700183: 40 Series Mounting Hardware Pack.: