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FAQs

Add New Hardware Wizard pops up connecting HHD to PC

Resolution: The HHD doesn't require drivers to be installed. "Add New Hardware Wizard" pops up, because of communication conflicts due to SUS software running on HHD. SUS is only for communica...:

What is the maximum distance I can have from VD EL to PS873-2?

Resolution: Maximum distance is 200' with #12 gauge wire with VD EPT2/10:

The default PIN code (13579#) does not work on my AD or CO250 lock?

Resolution: In the factory default reset state, an AD250/ CO250 lock with a keypad will have a default PIN of 13579 and “#”.Legacy Campus Locks (CL) that were replaced by AD250 and CO250...:

What is the amp draw of the LCN ME and SE closers?

Resolution: 24 volt version draws 90 mAmps (0.090A). 120 volt version draws 30 mAmps (0.030A). See here for the LCN catalog sheets that contain this information (page 2 of 48). :

Which strike do you use with an XP98/99 device?

Resolution: The 1609 strike cannot be used with Von Duprin XP98/99 exit device.:

Where is factory recommendation for location of an EPT?

Resolution: EPT installation guidelines are as follows: Recommended location is 6" below top hinge per template Steelcraft will locate the power transfer prep at the Von Duprin re...:

AD-993 - Cylinder loose in lever - Spacer missing

Resolution: In the early cylindrical version of the AD-Series 993 locks, a spacer may be required for proper cylinder functionality. Effected cylinder types are PD / LD / RD / JDIf a customer is ...:

Why does the AD300-993 and AD400-993 require Von Duprin RX-LC switch

Resolution: Here is detailed information on why the Von Duprin RX-LC Swtich is required by the AD300 and AD400 993 units. A low current switch is needed because … - &nb...:

Can the AD-Series and CO-Series magnetic card credential readers be set to read data from different magnetic card tracks?

Resolution: Customers will need to use the Schlage Utility Software (SUS) on the HHD lock programming device to set the desired magnetic track to be read for access control, if not using default Track 2&n...:

Can you mount a 2030 in a wood frame?

Resolution: The 2030 series closers can be mounted in wood frames, the ST used for the frame prep is as follows:ST-2266 for butt hinges, requires the use wood clip sets 2030-417.ST-2278 for offset pivots, requ...: