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FAQs

Can a Hand Reader be exposed to direct sunlight?

Resolution: 1. In the case where a hand reader is exposed to direct sunlight for a short period of time will this affect the calibration scores (R C and E readings)? This will affect the scores. You should n...:

Is there a user guide for the 40-160 Mortise lock jig kit?

Resolution: Please see here for the 40-160 user guide. :

Do I have to replace the Platen on my hand reader if the blue hand outline wears away?

Resolution: No, the blue outline is a guide for placing your hand and will not affect the operation the hand reader if it wears away.:

How do I check the RTX switch on an AD lock?

Resolution: 1. Remove the inside top cover. 2. Disconnect the RTX switch from the circuit board. 3. Set...:

Did Falcon mortise locks have a latchbolt with a nylon insert?

Resolution: Older Falcon mortise locks had an option with a latchbolt assembly that had a nylon insert. This latchbolt assembly was discontinued in 1993. :

Can 709 Push Buttons be modified in field to add Red/Green LEDs?

Resolution: No - must be selected as part of original order. &nb...:

Is the INT-HRT for HK or HP Hand Readers adjustable in any way?

Resolution: No - Temperature is measured via an internal thermostat and activates as needed.:

Can you order MiFare and indala format in one card?

Resolution: 9951 or 9958 is the combo card. allegion smart on the mifare side and 0030000 on the proximity side:

If you order a Prox or MAG card you MUST specify how you want it endcoded.

Resolution: If you do not specify then the card comes blank.:

Would 2 WPR400 near each other cause any interference?

Resolution: They can generally be pretty close together without any issues. The WPR400 have programming that helps put them on separate RF channels and then ID security codes, even if they are on the same RF ...: