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FAQs

Information on all Allegion brands and products

Resolution: All information on Allegion brands and products can be found on the Allegion web site.:

Are Chexit devices available in 12 volts?

Resolution: The Chexit devices are only available in 24DC.:

Does the Allegion Connect Connector Kit include a Molex crimping or extraction tool?

Resolution: The Allegion Connect Connector Kit does not include a crimping tool. It can be purchased from companies that carry wiring supplies. It is Molex part number 63819-0000.The Allegion Conne...:

Can a Hand Reader be exposed to direct sunlight?

Resolution: 1. In the case where a hand reader is exposed to direct sunlight for a short period of time will this affect the calibration scores (R C and E readings)? This will affect the scores. You should n...:

Is there a user guide for the 40-160 Mortise lock jig kit?

Resolution: Please see here for the 40-160 user guide. :

Do I have to replace the Platen on my hand reader if the blue hand outline wears away?

Resolution: No, the blue outline is a guide for placing your hand and will not affect the operation the hand reader if it wears away.:

How do I check the RTX switch on an AD lock?

Resolution: 1. Remove the inside top cover. 2. Disconnect the RTX switch from the circuit board. 3. Set...:

Did Falcon mortise locks have a latchbolt with a nylon insert?

Resolution: Older Falcon mortise locks had an option with a latchbolt assembly that had a nylon insert. This latchbolt assembly was discontinued in 1993. :

Can 709 Push Buttons be modified in field to add Red/Green LEDs?

Resolution: No - must be selected as part of original order. &nb...:

Is the INT-HRT for HK or HP Hand Readers adjustable in any way?

Resolution: No - Temperature is measured via an internal thermostat and activates as needed.: