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FAQs

Why does the L9000 electrified motor not consistently lock or unlock?

Resolution: Validate the proper power is being supplied to the lock as well as proper installation. If the power and installation requirements have been met then the locking link and spring intera...:

AD / CO Competitor cylinder offering

Resolution: As of March 25, 2015LD SAR Less Cylinder, Sargent (10L + 11L), 6 Pin KIL JD SAR Less Cylinder, Sargent 6300, 6 Pin FSIC LD CO6 Less Cylinder, Corbin 2000-033, 6 Pin KILJD CO6 Less Cy...:

Using a KP2000 with the M490DEP, how many wires will go from the KP2000 to the M490DEP?

Resolution: Two wires, NO and C from the relay to trigger the input.:

Which ibutton readers that only had 3 wires that interfaced with a CT500/CT1000?

Resolution: The TR80 or TR81. :

Will a 13-047 dead latch for the ND lock work on the CO-100 for a 2 3/8" backset?

Resolution: Mechanically it will work but it will lack the UL sticker, thus making it technically the wrong part , breaching UL certification.:

On a 400 series plus mag lock , are the ATS switch and MBS LED shipped with the lock as separate parts?

Resolution: They are Separate parts.:

Do we offer a HDB for the PB405?

Resolution: No, the HDB is a HERCULITE® brand glass door bracket, the PB405 is installed mortised into a door/frame.:

Is the St. Annes lever still available?

Resolution: In an effort to reduce confusion associated with similar-looking lever designs, please be advised that the St. Annes lever for the Schlage L-series mortise lock, LT-series tubular lock, and Von Dup...:

What is the current draw for F-series biometric readers?

Resolution: 600ma for power up and 300ma for normal operation:

What is the effect of direct sunlight on a biometric reader?

Resolution: Sunlight can bleed into the template and cause the hand to appear smaller. This will cause inaccurate results and/or rejects.: