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FAQs

What is the part number for the communication board on the WRI400?

Resolution: The replacement COM board for the WRI400 is part number: 23848385 - Wireless Communication Module with Antenna Connector (with Screws, Standoffs) $289.00Effective October 6, 2014 Rev. 1...:

why does the AD400 battery drain quickly

Resolution: there are several physical reasons for premature battery drain including pinched wires. Also, there was a firmware release that prevented the lock from 'going to sleep' between uses. Upgrade t...:

What is the difference between programming a CT1000 and a CT5000 in Schlage Express?

Resolution: In Schlage Express, Under Doors setup and configuration, the door Type for the old CT1000 was programmed as a CM/KC-2 lock supporting 1000 credentials maximum. The in newer Schlage Express version ...:

How do you reset the old PRO or CM Lock that do not have the CLR button?

Resolution: A. Disconnect batteries or power. B. Push and hold any button on the keypad for about two seconds. C. Wait approximately 5 seconds. D. Reconnect the batteries/power and immediately proceed to ...:

WPR400 Rechargeable Battery Pack Replaced as of August 1, 2014

Resolution: WPR400's are no longer rechargeable.Effective August 1, 2014, Wireless Portable Readers (WPR400) will no longer require the proprietary battery pack. The WPR400 battery compartment has been...:

What is the replacement for the VIP locks?

Resolution: The AD300 series is the replacement for the VIP series locks.:

What is the replacement for the PRO series locks?

Resolution: The CO200 series is the replacement for the PRO series locks.The AD200 series is the advanced features replacement for the PRO series locks.:

Why does my lever wobble excessively on the S210 lock?

Resolution: Possible improper staking operation. Contact Product Support to determine the root cause.:

What is the part number of the SDS spacer used on the ND?

Resolution: Order kit# 24341463 which includes a quantity of 50 spacers (o-rings).:

What is the part number for the cylinder to work in the keyswitch 653-15ATS?

Resolution: 26-021 cylinder with a 36-079-012 blocking ring part numbers. Parts must be ordered through Schlage mechanical sales.: