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FAQs

What is the difference between programming a CT1000 and a CT5000 in Schlage Express?

Resolution: In Schlage Express, Under Doors setup and configuration, the door Type for the old CT1000 was programmed as a CM/KC-2 lock supporting 1000 credentials maximum. The in newer Schlage Express version ...:

How do you reset the old PRO or CM Lock that do not have the CLR button?

Resolution: A. Disconnect batteries or power. B. Push and hold any button on the keypad for about two seconds. C. Wait approximately 5 seconds. D. Reconnect the batteries/power and immediately proceed to ...:

WPR400 Rechargeable Battery Pack Replaced as of August 1, 2014

Resolution: WPR400's are no longer rechargeable.Effective August 1, 2014, Wireless Portable Readers (WPR400) will no longer require the proprietary battery pack. The WPR400 battery compartment has been...:

What is the replacement for the VIP locks?

Resolution: The AD300 series is the replacement for the VIP series locks.:

What is the replacement for the PRO series locks?

Resolution: The CO200 series is the replacement for the PRO series locks.The AD200 series is the advanced features replacement for the PRO series locks.:

Why does my lever wobble excessively on the S or S210 lock?

Resolution: Possible improper staking operation. Contact Product Support to determine the root cause.:

What is the part number of the SDS spacer used on the ND?

Resolution: Order kit# 24341463 which includes a quantity of 50 spacers (o-rings).:

What is the part number for the cylinder to work in the keyswitch 653-15ATS?

Resolution: - 650 Series key switches operate with either a 1-1⁄8", 1-1⁄4", 1-3⁄8", or 1-1⁄2" cylinder having a straight type cam.- 1-1⁄8" mortise cylinder fits direct in key switch - no blocking ring required...:

How do you upgrade Schlage Express to the lastest version?

Resolution: - Backup the current facility from Schlage Express - Save the backup file to a safe location, such as onto a USB drive - Make sure to have your original Express software Customer Sales Or...:

Do the magnetic locks take AC voltage?

Resolution: Do magnetic locks take AC voltage?No, maglocks only take 12 or 24 volts DC from a filtered and regulated power supply, generally at less than 1 amp @ 12vdc, and .5 amp @ 24vdc.(See the installation...: