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FAQs

Will the AD or CO lock work with a 88 Rim device?

Resolution: Will the AD or CO lock work with a 88 Rim device?No because the screw and stud alignment won't match between AD or CO locks and the 88 Rim device without interference with the 88 Rim device retract...:

What to do when KC-2 or Cobra locks will not reset

Resolution: KC-2 Extra step to get lock reset back to factory defaults. In an extreme case when KC-2 lock does not reset back to factory defaults follow the next procedure: 1: Do a regular reset procedure:...:

What is the part number for the E373L-BE solenoid?

Resolution: These part numbers are engineering specials. 11-10050-00: FS Solenoid Assy Kit LHR11-9930-00: FSE Solenoid Assy Kit RHR11-10051-00: FS Solenoid Assy Kit RHRYKIT.60037: ...:

Why does my key stop when trying to lock my T571?

Resolution: Potentially a bad keycam produced in 2013. Additional troubleshooting will be required.:

Are the Schlage readers IP rated?

Resolution: The Schlage readers are IP65 rated. The term "IP" stands for Ingress Protection Rating or International Protection Rating. The first digit, "6", represents the Solid Part...:

Can the PG1000 be used to create custom formats and keys?

Resolution: The PG1000 will NOT have the ability to create custom formats and keys. Under the programming button, the “custom” selection for all 3 tabs are there for those companies who already...:

What is a FeliCa card?

Resolution: FeliCA cards are smart cards from Sony with dynamic keys. Keys change every time the card is authenticated making it very difficult to hack. Currently, the aptiQ reader will only read t...:

Will a Schlage reader be able to read the CSN from a smart card if it is unable to read the secure sector?

Resolution: A standard MT Schlage reader will read one or the other, either the secure sector or CSN. What the standard reader will do is always check sectors first. If a secure sector is found and...:

Is the Schlage reader UL certified?

Resolution: The readers are certified under UL294 (The Standard of Safety for Access Control System Units) and CAN-ULC-S319-05 (Electronic Access Control Systems Standard for Canada) standards.:

What is the temperature limit for printing on our composite cards?

Resolution: The composite material can be printed on to not exceed 50C or 122F per the manufacturer. Exceeding this temperature will cause damage to card. Most credential printers have preset confi...: