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FAQs

What is the part number for companion or slave M490DE maglock module?

Resolution: The part number for the companion or slave M490DE maglock module is: P44488443 for Basic M490DE model. P44488468 for M490DE Plus model. :

The MTMS15 or MTMSK15 reader does not read a magstripe card

Resolution: The three most common reasons for these are as follows: 1. During installation, the wiring for the magstripe reader may not have been connected to the main reader. Please remove the ma...:

How to program A Network Reader with Keypad

Resolution: Step 1 Power Cycle Reader Step 2 Within 1 minute from power cycling unit perform following tasks; 1. Enter *88889999 on the keypad or if not keypad, 2. Present configuration card CX-0...:

Will the AD or CO lock work with a 88 Rim device?

Resolution: Will the AD or CO lock work with a 88 Rim device?No because the screw and stud alignment won't match between AD or CO locks and the 88 Rim device without interference with the 88 Rim device retract...:

What to do when KC-2 or Cobra locks will not reset

Resolution: KC-2 Extra step to get lock reset back to factory defaults. In an extreme case when KC-2 lock does not reset back to factory defaults follow the next procedure: 1: Do a regular reset procedure:...:

What is the part number for the E373L-BE solenoid?

Resolution: These part numbers are engineering specials. 11-10050-00: FS Solenoid Assy Kit LHR11-9930-00: FSE Solenoid Assy Kit RHR11-10051-00: FS Solenoid Assy Kit RHRYKIT.60037: ...:

Why does my key stop when trying to lock my T571?

Resolution: Potentially a bad keycam produced in 2013. Additional troubleshooting will be required.:

Are the Schlage readers IP rated?

Resolution: The Schlage readers are IP65 rated. The term "IP" stands for Ingress Protection Rating or International Protection Rating. The first digit, "6", represents the Solid Part...:

Can the PG1000 be used to create custom formats and keys?

Resolution: The PG1000 will NOT have the ability to create custom formats and keys. Under the programming button, the “custom” selection for all 3 tabs are there for those companies who already...:

What is a FeliCa card?

Resolution: FeliCA cards are smart cards from Sony with dynamic keys. Keys change every time the card is authenticated making it very difficult to hack. Currently, the aptiQ reader will only read t...: