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FAQs

What is the maximum size of a welded elevation frame?

Resolution: The following size limitations per frame unit, are in enforced for welded elevation frames shipped from the factory. These limitations are in place due to the physical size of shipping tr...:

Is a Steelcraft Tech Data Manual available?

Resolution: A current PDF copy of the Steelcraft Tech Data Manual is available on the Steelcraft website and can be downloaded here.To order a printed copy of the Steelcraft Tech Data Manua...:

If I reclass an AD200 device to AD400, does it retain its offline functionality?

Resolution: The re-classed device does not retain the functionality it had as an offline device. Once it becomes an AD400, its functionality is dictated by the access control panel (ACP) to which it is connected.:

Will an AD400-40 (Privacy) lock work with an access control panel that does not support the Privacy function?

Resolution: If the connected access control panel (ACP) does not support Privacy, Apartment or Storeroom functions, the AD400 will function as an Office lock, and the IPB will toggle the lock between secu...:

AD200 gets 9 red blinks then opens

Resolution: Red blink of left means AA batteries are low, Red blinks on right means coin cell is low, (2032)replace battery then press S1 to reboot firmware:

how do I program CM, KC, Cobra locks with the HHD

Resolution: Programming of legacy locks (locks that use CIP - CM, KC(King Cobra)With utility software running Set communication mode to serialusing USB to Serial adapter (cables-to-go.com #268...:

What is the part number for the delayed egress sign for the M490DE/DEP?

Resolution: The part number for the M490DE sign is P774358:

Why do the batteries in my AD four battery pack pop out?

Resolution: The original 4B battery holder used with the AD and CO Series products is updated to improve performance. The issues addressed include: - Improved spring ...:

How can I prevent putting the batteries in backwards in my AD four battery pack?

Resolution: The original 4B battery holder used with the AD and CO Series products is updated to improve performance. The issues addressed include: - New ledges are added near eac...:

My Door file was lost with a firmware update.

Resolution: Corrective Action: If your door file and 'Friendly Name" on an AD200/AD250 is lost after a firmware update; 1. Ensure that the latest AD-Series firmware package is loaded from the Schlage Suppo...: