Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Resolution: Red blink of left means AA batteries are low, Red blinks on right means coin cell is low, (2032)replace battery then press S1 to reboot firmware:

how do I program CM, KC, Cobra locks with the HHD

Resolution: Programming of legacy locks (locks that use CIP - CM, KC(King Cobra)With utility software running Set communication mode to serialusing USB to Serial adapter (cables-to-go.com #268...:

What is the part number for the delayed egress sign for the M490DE/DEP?

Resolution: The part number for the M490DE sign is P774358:

Why do the batteries in my AD four battery pack pop out?

Resolution: The original 4B battery holder used with the AD and CO Series products is updated to improve performance. The issues addressed include: - Improved spring ...:

How can I prevent putting the batteries in backwards in my AD four battery pack?

Resolution: The original 4B battery holder used with the AD and CO Series products is updated to improve performance. The issues addressed include: - New ledges are added near eac...:

My Door file was lost with a firmware update.

Resolution: Corrective Action: If your door file and 'Friendly Name" on an AD200/AD250 is lost after a firmware update; 1. Ensure that the latest AD-Series firmware package is loaded from the Schlage Suppo...:

Is there a way to clone a failed PIM400 so it could be replaced without having to re-link associated locks?

Resolution: It is currently not possible to clone an AD-Series PIM400.:

What is the Primus I. D. card part number?

Resolution: ID CARDS Part Number Level 1 ID Card 40-061 Level 1+ ID Card ...:

Why does the ND40 stay locked after egress?

Resolution: There is potential for ND40/ND44's manufactured around March 2011 to remain locked after egress, or after the latch is depressed. There was an issue with the keycam that created a bind when l...:

What is FIPS-201-2 compliant? How is it different than FIP-201-1?

Resolution: The FIPS 201-1 standard has been replaced by FIPS 201-2. The new standard no longer defines specific credentials, readers or locks as compliant. Instead, only complete solutions developed through P...: