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FAQs

How is the PWM packed with an exit device?

Resolution: The new PWM is NOT attached to the devise but rather shipped in a separate box within the devise carton. This change was made to improve shipping quality by helping reduce wire damage during ...:

How does the LM9000 LMV9000 product ship?

Resolution: The LM9000 mortise lock, door with pre-assembled vertical rods, and frame all ship separately. The soffit latch, bottom strike, and latch release will ship with the mortise lock, not the...:

How to select a Cross Bar exit device?

Resolution: Cross Bar exit devices are mounted on the egress side of the door. Touch bar exit devices feature an enclosed mechanism case with a push bar area to allow egress. Available ...:

How to select a recessed exit device?

Resolution: Recessed INPACT exit devices are recessed into the egress side of the door. Recessed INPACT exit devices feature an enclosed mechanism case with a push bar area to allow egress.&nb...:

How do you test an M490DE?

Resolution: Jumper fire alarm pins 3/4 closed, jumper AUX pins 9/10 closed, all dipswitches off except dipswitch 4 that is set to on. Make sure door is closed, apply power. Once you push on t...:

Why will the HHD not connect to the lock? the HHD does not see the lock

Resolution: Make sure USB icon is selected.Next to the 'Device Connected' bar is a button. It is marked serial (like a keyboard) and USB ( like a pitchfork). Select the USB symbol:

Is there a template for the AD/CO 993 locks for the concealed vertical cable bar?

Resolution: AD/CO use the same template as the the 993R:

What is a cylindrical lock?

Resolution: Cylindrical Locks: a bored lockset whose latch or bolt locking mechanism is contained in the portion installed through the cross-boreMedium, high to extra heavy dutyCommercial, multi-family and ins...:

What is a mortise lock?

Resolution: Mortise Locks: a lockset where the case is designed to fit in a mortise in the edge of a door Medium, high to extra heavy duty Commercial, multi-family and institutional applications Pros - ...:

What is a deadbolt?

Resolution: Deadbolt Locks (Deadlocks): a lock with a bolt which requires a deliberate action to extend and which resists end pressure in the unlocking direction when fully extended Medium, high to extra he...: