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FAQs

Resolution: Touch bar exit devices are mounted on the egress side of the door. Touch bar exit devices feature an enclosed mechanism case with a push bar area to allow egress. Available in Ri...:

What is a mechanical Lock?

Resolution: A lock is any device which prevents access or use by requiring special knowledge or equipment. Mechanical locks are mechanical devices which secure an opening by keeping a door closed until a rel...:

What is a Tubular lock?

Resolution: Tubular Locks: Tubular locks have a center spindle assembly that extends through the center of the lock body and latch, allowing for retraction of the latch when the lever or knob are rotated....:

The outside lever of AL locks does not return to its original position after retraction.

Resolution: This problem will be exhibited out of the box. The outside springcage and driver may bind causing the lever to stay in the down (or up) position. This issue does not affect the i...:

How is the PWM packed with an exit device?

Resolution: The new PWM is NOT attached to the devise but rather shipped in a separate box within the devise carton. This change was made to improve shipping quality by helping reduce wire damage during ...:

How does the LM9000 LMV9000 product ship?

Resolution: The LM9000 mortise lock, door with pre-assembled vertical rods, and frame all ship separately. The soffit latch, bottom strike, and latch release will ship with the mortise lock, not the...:

How to select a Cross Bar exit device?

Resolution: Cross Bar exit devices are mounted on the egress side of the door. Touch bar exit devices feature an enclosed mechanism case with a push bar area to allow egress. Available ...:

How to select a recessed exit device?

Resolution: Recessed INPACT exit devices are recessed into the egress side of the door. Recessed INPACT exit devices feature an enclosed mechanism case with a push bar area to allow egress.&nb...:

How do you test an M490DE?

Resolution: Jumper fire alarm pins 3/4 closed, jumper AUX pins 9/10 closed, all dipswitches off except dipswitch 4 that is set to on. Make sure door is closed, apply power. Once you push on t...:

Why will the HHD not connect to the lock? the HHD does not see the lock

Resolution: Make sure USB icon is selected.Next to the 'Device Connected' bar is a button. It is marked serial (like a keyboard) and USB ( like a pitchfork). Select the USB symbol: