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FAQs

Why can't I remove the control key from the core after the core is inserted into the lever?

Resolution: The lever may be missing the slot feature for the core locking lug. Verify slot is in place.:

GT-400: Which tty node is MTR-G or barcode using?

Resolution: ‘/dev/ttyS/2’:

Resolution: For ND locks shipping prior to January 30, 2017, the addition of the soft durometer spacer (SDS) on August 15, 2012 did affect the installation of the lever. Ultimately, removing th...:

Why did you add the hassle clip for the anti-rotation plate?

Resolution: Schlage offers professional lock training both at the factory and in the field. Years of customer observation and feedback during training sessions is that when the anti-rotation plate is installe...:

Is the blue ND lever tool shipped with each lock?

Resolution: The blue lever tool remover, 24002693, is not shipped in every box. The existing wire spring lever removal tool will be included in every box. :

How can I tell if I have a new ND lock or the previous design?

Resolution: ND locks shipping on or after January 30, 2017 will look very similar when assembled to their predecessor that shipped prior to that date. There are several ways to distinguish the old versus the n...:

How to adjust the 9847/9947 or 9848/9948 rod adjustment?

Resolution: See the link to a video instruction, Concealed Vertical Rod Exit Device Adjustment.Manual steps:Open door and release top latch bolt by inserting a screw driver in the hole at the top of the d...:

When was the Schlage E series handlesets discontinued?

Resolution: The Schlage E-series handlesets were discontinued in 1992. :

Does Von Duprin make a 16 volt DC solenoid for 6000 series electric strike?

Resolution: The 16VDC electric strike solenoid is part number 050239-00.:

Are the WPR400 readers interchangeable?

Resolution: The WPR400 readers are AD readers and can be changed.: