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FAQs

Is the blue ND lever tool shipped with each lock?

Resolution: The blue lever tool remover, 24002693, is not shipped in every box. The existing wire spring lever removal tool will be included in every box. :

How can I tell if I have a new ND lock or the previous design?

Resolution: ND locks shipping on or after January 30, 2017 will look very similar when assembled to their predecessor that shipped prior to that date. There are several ways to distinguish the old versus the n...:

How to adjust the 9847/9947 or 9848/9948 rod adjustment?

Resolution: See the link to a video instruction, Concealed Vertical Rod Exit Device Adjustment.Manual steps:Open door and release top latch bolt by inserting a screw driver in the hole at the top of the d...:

When was the Schlage E series handlesets discontinued?

Resolution: The Schlage E-series handlesets were discontinued in 1992. :

Does Von Duprin make a 16 volt DC solenoid for 6000 series electric strike?

Resolution: The 16VDC electric strike solenoid is part number 050239-00.:

Are the WPR400 readers interchangeable?

Resolution: The WPR400 readers are AD readers and can be changed.:

When was the B300 discontinued?

Resolution: The B300 was phased out in 2009 when the B60's were introduced. :

Can you change the 8190 from "S" mount to "N" or "M" mount in the field?

Resolution: On a pair of 8190 pulls mounted back to back, one handle is a "S" - standard handle and the other side is machined for the other fastener. So to order the other handle, you would specify SGL8...:

What is a Facility Code?

Resolution: A site or facility code is a set of information used in a magnetic stripe, proximity or smart card to increase security. When presenting a credential to a reader the site code as well as the e...:

what are the specs on the GT-400 relay?

Resolution: The GT-400 has dry contact relay outputs at the J5 connector;it can handle 250VAC at 10A max or 100VDC at 5A max.: