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FAQs

Will the QEL+ still work with the 900-2Q?

Resolution: You can use the QEL+ device with 900-2Q option board. The 900-2Q board is obsolete with no stock remaining. :

What is this plastic clip on the ND chassis?

Resolution: On August 15, 2012 Schlage began shipping ND-Series locks with a hassle free "clip" to aid with the installation of the anti-rotation plate. This feature has been added to the hub to keep the...:

What other locks can the blue lever removal tool 24002693 be used with?

Resolution: On August 15, 2012 Schlage began shipping a new, more ergonomic, lever removal tool to coincide with Phase 1 of the ND-Series improvement project. This tool can be used for Schlage ND-Series ...:

What's needed to write a door hardware specification?

Resolution: The following items are needed for Spec Writers to write a door and hardware specification Building code being used Occupancy type or types Occupancy load for any rooms or areas of ass...:

Are door closers hurricane rated?

Resolution: We typically do not test Door Closers on Hurricane doors. The Authorities are not concerned about Closers and consider them to have no effect on door performance. Steelcr...:

Can the wafer cylinder in an A lock be replaced with a standard cylinder?

Resolution: The chassis needs to be replaced.:

Why can't I remove the control key from the core after the core is inserted into the lever?

Resolution: The lever may be missing the slot feature for the core locking lug. Verify slot is in place.:

GT-400: Which tty node is MTR-G or barcode using?

Resolution: ‘/dev/ttyS/2’:

Why is the ND lever hard to push on?

Resolution: For ND locks shipping prior to January 30, 2017, the addition of the soft durometer spacer (SDS) on August 15, 2012 did affect the installation of the lever. Ultimately, removing th...:

Why did you add the hassle clip for the anti-rotation plate?

Resolution: Schlage offers professional lock training both at the factory and in the field. Years of customer observation and feedback during training sessions is that when the anti-rotation plate is installe...: