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FAQs

VAM starting error... Failed to open the Schlage Express database

Resolution: v Backup Schlage Express Facility in a different drive (flash drive preferably) v Once backed up, rename the file leaving out any special characters (@#$,;) and making sure w...:

Wiring diagrams for Galaxy Software Access Control System and AD-300 Hardwired, AD-400 Wireless Devices.

Resolution: Partner Solution: Integrated Access Control Solution with AD-300 Hardwired, AD-400 Wireless Devices and Galaxy Software Access Control System.See the download cut sheet at: Galaxy AD 300 AD 400 acc...:

Is there a manufacture date on the 9100 operator somewhere?

Resolution: There is an inspection sticker placed on the Motor of the Motor/gear box assembly and also on the top of the transformer on the control box. This inspection sticker has the manufacture date, ...:

How can I change the COM400 board in the AD400 without having to relink?

Resolution: Power down, change com400, power up:

Can SOSS hinges be used with a 2010 closer?

Resolution: A SOSS hinge can be used with a 2010 closer. Take installation measurements from the apparent centerline of the pivot point of the hinge, which will be very close to the standard butt hinge i...:

What is normal gap between body of roller strike RL30 and strike?

Resolution: The gap would be 1/8", similar to typical door and frame.:

Why doesn't the AD-Series-Exit Device communicate with the Hand Held Device after rehanding the lockset?

Resolution: During the rehanding of an AD-Series Exit (993) device or the rehanding of a CO-Series Exit (993) device it is possible for the customer to damage the 5-inch pcba by using the wrong screws. D...:

Will the QEL+ still work with the 900-2Q?

Resolution: You can use the QEL+ device with 900-2Q option board. The 900-2Q board is obsolete with no stock remaining. :

What is this plastic clip on the ND chassis?

Resolution: On August 15, 2012 Schlage began shipping ND-Series locks with a hassle free "clip" to aid with the installation of the anti-rotation plate. This feature has been added to the hub to keep the...:

What other locks can the blue lever removal tool 24002693 be used with?

Resolution: On August 15, 2012 Schlage began shipping a new, more ergonomic, lever removal tool to coincide with Phase 1 of the ND-Series improvement project. This tool can be used for Schlage ND-Series ...: