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FAQs

What is this plastic clip on the ND chassis?

Resolution: On August 15, 2012 Schlage began shipping ND-Series locks with a hassle free "clip" to aid with the installation of the anti-rotation plate. This feature has been added to the hub to keep the...:

What other locks can the blue lever removal tool 24002693 be used with?

Resolution: On August 15, 2012 Schlage began shipping a new, more ergonomic, lever removal tool to coincide with Phase 1 of the ND-Series improvement project. This tool can be used for Schlage ND-Series ...:

What's needed to write a door hardware specification?

Resolution: The following items are needed for Spec Writers to write a door and hardware specification Building code being used Occupancy type or types Occupancy load for any rooms or areas of ass...:

Are door closers hurricane rated?

Resolution: We typically do not test Door Closers on Hurricane doors. The Authorities are not concerned about Closers and consider them to have no effect on door performance. Steelcr...:

Can the wafer cylinder in an A lock be replaced with a standard cylinder?

Resolution: The chassis needs to be replaced.:

Why can't I remove the control key from the core after the core is inserted into the lever?

Resolution: The lever may be missing the slot feature for the core locking lug. Verify slot is in place.:

GT-400: Which tty node is MTR-G or barcode using?

Resolution: ‘/dev/ttyS/2’:

Why did you add the hassle clip for the anti-rotation plate?

Resolution: Schlage offers professional lock training both at the factory and in the field. Years of customer observation and feedback during training sessions is that when the anti-rotation pl...:

Is the blue ND lever tool shipped with each lock?

Resolution: The blue lever tool remover, 24002693, is not shipped in every box. The existing wire spring lever removal tool will be included in every box. :

How can I tell if I have a new ND lock or the previous design?

Resolution: ND locks shipping on or after January 30, 2017 will look very similar when assembled to their predecessor that shipped prior to that date. There are several ways to distinguish the old versus the n...: