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FAQs

Will there be 900-2Q boards for warranty purposes now that the QEL'S do not require the boards?

Resolution: The 900-2Q board is no longer available. For warranty purposes, QEL conversion kit and 900-2RS board are required. The 900-2RS replaces the 900-2Q board. :

Can Steelcraft doors be prepped for the 98/9949 Concealed Vertical Cable Exit Device?

Resolution: Yes, as an option, Steelcraft doors are available with factory prepared for the 98/9949 Concealed Vertical Cable Exit Device.L, B, CE, T and CE-Series doors are available factory preparedDoor prepa...:

Does the 653 keyswitch come with torx screws?

Resolution: No, when ordered with a heady duty plate HDP the Anti-Tamper Plug option can be utilized.:

Is the rubber foot still available for the FS544 and FS555?

Resolution: There are 2 versions of the rubber foot. FSPART.1052 is a package of 6 of the threaded rubber foot. FSPART.1074 is a rubber foot and the screw to hold the rubber foot into the ...:

Outside lever on the T and RU 571's won't unlock after egress.

Resolution: Replace the lock chassis as necessary for any T locks exhibiting this issue. RU locks need to be replaced entirely. :

Can you replace existing CS210 levers with the new lever kits (06-242)?

Resolution: Snap-on style roses can be identified by the retention dimples at the base of the rose.:

QEL pushpad vibrates and then flashes green then red..... what is causing this and how to fix?

Resolution: Please CLICK HERE to view QEL troubleshooting steps in the electrical options manual. There are several LED responses explained based on conditions at the door. :

what does an error 18 on an HP1000e mean?

Resolution: 18 & 19 are warning messages and can be cleared by pressing the # key. Error 160 indicates low lithium battery -CR2032 3VDC lithium battery should be replaced.:

When do you need to use the Fire Rated 8402 kickplate instead of the 8400?

Resolution: If the top of the plate is 16 inches or less above the bottom of the door, the plate is not required to be labeled. Field installed plates larger than that must be labeled. The other ...:

What is an open back strike?

Resolution: An open back strike is a strike with no back for use on double doors with no coordinator. See article on idighardware.com: