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FAQs

Outside lever on the T and RU 571's won't unlock after egress.

Resolution: Replace the lock chassis as necessary for any T locks exhibiting this issue. RU locks need to be replaced entirely. :

Can you replace existing CS210 levers with the new lever kits (06-242)?

Resolution: Snap-on style roses can be identified by the retention dimples at the base of the rose.:

QEL pushpad vibrates and then flashes green then red..... what is causing this and how to fix?

Resolution: Please CLICK HERE to view QEL troubleshooting steps in the electrical options manual. There are several LED responses explained based on conditions at the door. :

what does an error 18 on an HP1000e mean?

Resolution: 18 & 19 are warning messages and can be cleared by pressing the # key. Error 160 indicates low lithium battery -CR2032 3VDC lithium battery should be replaced.:

When do you need to use the Fire Rated 8402 kickplate instead of the 8400?

Resolution: If the top of the plate is 16 inches or less above the bottom of the door, the plate is not required to be labeled. Field installed plates larger than that must be labeled. The other ...:

What is an open back strike?

Resolution: An open back strike is a strike with no back for use on double doors with no coordinator. See article on idighardware.com:

What is the 280XTRD Mag Lock?

Resolution: The 280xTRD is an obsolete complete shear lock. GF3000TRD is the nearest functional replacement. The GF3000TRD is a little larger than the 280xTRD.:

Why does the CO lock get red flashes

Resolution: Several red flashes followed green indicate that lock is on low battery.Right side is coin cell batteryLeft side is AA Batteries:

What replaced the Falcon F lock?

Resolution: The Falcon W-series lock has replaced the Falcon F-series and the Falcon Y-series. :

Can the Chexit 98/99 be used with the E996 lever trim?

Resolution: You can use the E996L electric trim with Chexit 98/99 series exit device.: