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FAQs

Is there a listing showing the functions of the wires to the wall mounted readers?

Resolution: The wiring is the same for all of the new wall mounted readers and are listed in the table below. - The Wiegand data wires are Green(D0) and White(D1). For readers that are configured ...:

What are the model numbers for the new Schlage and XceedID wall mounted credential readers?

Resolution: The Legacy wall mounted readers are replaced as shown in the table below: The MTMS15 and MTMSK15 did not have any prior models that it replaced.:

What are the spare part numbers for the new wall mounted readers?

Resolution: The table below shows the spare part numbers for the new wall mounted readers: Also check the most current parts book for updated part numbers as well.:

What is the cable length from the control panel to the new wall mounted readers?

Resolution: All of the new wall mounted readers have the same cabling requirements. Cable distance: (Wiegand): 500 feet (150m) - use 18 AWG Cable distance: (Wiegand): 300 feet (150m) ...:

Why is my HHD not being recognized in Windows?

Resolution: The HHD requires Windows (XP-Pro & 7-Pro through 10-Pro) to have a valid USB port that is available and communicating correctly. Windows dynamically manages USB connections and will sometimes l...:

do we have a TR81 replacement?

Resolution: There is not direct replacement for the TR81: - if you want to upgrade to a CT5000 controller, then you can use the SRT-100 ibutton reader. - if you want to keep your CT500 or CT1000 cont...:

What are the voltage and current requirements for the new wall mounted readers?

Resolution: Voltage range for all new wall mounted readers (PR10, SM10, MT11, MT15, MTK15) shall be (5VDC to 16 VDC)Current for all new wall mounted readers (PR10, SM10, MT11, MT15, MTK15) shall be: ...:

Will there be 900-2Q boards for warranty purposes now that the QEL'S do not require the boards?

Resolution: The 900-2Q board is no longer available. For warranty purposes, QEL conversion kit and 900-2RS board are required. The 900-2RS replaces the 900-2Q board. :

Can Steelcraft doors be prepped for the 98/9949 Concealed Vertical Cable Exit Device?

Resolution: Yes, as an option, Steelcraft doors are available with factory prepared for the 98/9949 Concealed Vertical Cable Exit Device.L, B, CE, T and CE-Series doors are available factory preparedDoor prepa...:

Does the 653 keyswitch come with torx screws?

Resolution: No, when ordered with a heady duty plate HDP the Anti-Tamper Plug option can be utilized.: