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FAQs

Will the AL lock fit a 2" thick door standard?

Resolution: The AL series lock fits up to 1 7/8” door thickness out of box.:

Can a CX device be converted to an EL or QEL (quiet electric latch retraction) device in the field?

Resolution: The Chexit center case and baseplate are unique and can NOT be converted to EL or QEL (quiet electric latch retraction). A new exit device will need to be purchased.:

Are security screws available for the HL6?

Resolution: When ordering an HL6/PL7/PL8 product the suffix SOC can be used to specify security screws. If security screws are needed separately the part number for the security screw pack is 840613-00.:

How to test the RX switch in a Chexit device.

Resolution: Chexit devices shipped prior to 8-24-2015 with solenoid driven: If Chexit device goes into alarm with fast flashing red LED after the rearm time, the RX switch may be out of adjustment or defect...:

What cylinder is used for the Falcon CD 24/25?

Resolution: The Falcon cylinder dogging(CD) option requires a 1 1/8" Mortise cylinder with a straight cam similar to a Falcon #24 cam for conventional cylinders.:

Using a Von Duprin 7500 lock the set screw is all the way in and my TP trim still works when locked.

Resolution: Follow the solution How do I change the function of the Von Duprin 7500 mortise lock from Lever ( classroom )&nb...:

Is the 814 KIL still available?

Resolution: The 814KIL trim for the 18 & XX device was discontinued in March, 2009.:

What mounting group do I use if I have a 100 overhead with a 3" thick door on center hung pivots?

Resolution: No special template is required, use mounting group 3 for center hung pivots. The door thickness does not matter on center hung pivots since the centerline of the pivot and the centerline of ...:

D73 locking issues with push button.

Resolution: A design change occurred in 2001 to address a locking/unlocking issue with the discontinued D73 lever locks. This included modifying the cam and plug, spindle and using a different plung...:

When was the Von Duprin E98/99 device obsoleted?

Resolution: The electrified Von Duprin E98/99 device was obsoleted in August 2005 and replaced by the E996L trim.: