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FAQs

What type of construction keying do you offer for Primus cylinders?

Resolution: Schlage does not offer any construction keying option for a cylinder with the Primus sidebar mechanism. Conventional Primus cylinders: Standard pin and tumbler conventional cylinders wi...:

Is the Von Duprin 376LWDC lever control used with the 5547 WDC exit devcie an "Engineering Special"?

Resolution: The Von Duprin 376LWDC control is no longer considered a special engineering product. This product is now handled as a standard product through customer service.:

Does Von Duprin offer US10B finish on the 98/99 push bar trim?

Resolution: We offer the Von Duprin 98/99 push bar trim with US10B finish as a special through engineering. The centercase cover, push bar trim and the push bar end caps are supplied in US10B but the balance o...:

Does the Von Duprin CD kit include the machined cover plate for the cylinder?

Resolution: The Von Duprin CD kit comes with the cover plate machined to accept the cylinder dogging mortise cylinder.1 1/4" mortise cylinder with an inverted straight cam is required for CD option on Von Dupr...:

When did the spring for the HL6 change from 1 coil to 3 coils?

Resolution: The spring changed in the late 1980's from the 1 coil spring to the 3 coil spring.:

Does Von Duprin have a 55 NL OP?

Resolution: Von Duprin offer a 55NL-OP. Specify 55NL less trim for wood or metal door, you will receive the 55 device with 110-MD or 110-WD control.:

Is there a special Chexit CX98/99/33A/35A for Best Buy stores?

Resolution: Most Best Buy stores use the standard Chexit device. Some locations use 30 second release instead of 15 second standard release.:

Can I use a Von Duprin 9947-F for metal doors on a wood door?

Resolution: The 98/9947-F device for a metal door cannot be used on a wood door. The 98/9947-F device for a metal door cannot be converted for use on a wood door using parts or a kit because yo...:

What is the difference between 050493 and 050495?

Resolution: The 050495 is 48 bottom latch (3/4" max undercut).The 050493 is 47 bottom latch (1/4" max undercut).:

Communication Cable for M490DE -2 / M490DEP-2

Resolution: The part number for the master/slave communication cable is P44487825.: