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FAQs

Resolution: Contact product support at 877-671-7011 to receive a quote.:

Minimum stile needed when using the 98/99 rim with CO993 trim?

Resolution: CO993 trim with 98/99 rim device requires 4 9/16" minimum style with a 299 strike. If the trim required to be center on the stile it would require 4 3/4" minimum style.:

How do you convert a L9080EL/EU to a L9082EL/EU?

Resolution: To convert a L9080EL/EU to a L9082EL/EU you will have to remove and replace the L9080EL/EU lock case and two spindles with the L9082EL/EU lock case and the spindle. See below for part numbers (choo...:

Why would an EL 98/99 solenoid get hot?

Resolution: If voltage going into the solenoid is much higher than 24VDC it could cause the solenoid to get hot. Check the power supply output voltage to confirm. If the holding coil on EL solenoid is shor...:

Is the EL wiring adapter needed for QEL?

Resolution: The EL wiring adapter is not needed for QEL devices.:

Can the 5100 electric strike be used with a mortise exit device?

Resolution: The 5100 electric strikes are for use with cylindrical locks only. Instead use the following:6211 electric strike is used with mortise lock without deadbolt on a new single door, hollow ...:

Is the 6211 fire rated?

Resolution: The 6211-FSE electric strike is fire rated.:

How do I change the hand of a faculty restroom/hotel cylinder?

Resolution: HANDINGA stop ring is installed on the right side for right hand operation and on the left side for left hand operation. Right hand shown below.:

Firmware issue on M490DE, unit does not lock or respond to any inputs

Resolution: In early production firmware in the M490DE units was updated at the factory due to a revision and some of the units that were flashed did not take the firmware update. The result is an M...:

Can wood doors be used with with double egress frames?

Resolution: Yes, wood doors can be used and installed in most hollow metal frame applications including FE-Series and DE-Series Double Egress frames. Caution - For fire rated applications the wood door manufa...: