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FAQs

Can "toed in" or "toed out" jambs be adjusted?

Resolution: This condition (toed in or toed out jambs) is usually not found until the door is installed.Frames which have toed in or toed out jambs have been installed out of tolerance.It is the responsibility...:

How do I enroll a user in HandNet for Windows?

Resolution: In order to enroll a user in HandNet for Windows, you will need to: - Log into HandNet for Windows (default login: username: 1234 password: new )- From the menu at the top, click...:

How many option boards can you use on a PS906 with a 900-BBK option boad?

Resolution: You can up to two option boards and 900-BBK with PS906 power supply.:

Is the 692 SmartBar or 672 Touch Bar handed?

Resolution: The only handing on a 692 is the pushpad lettering that is assembled into the correct side based on handing.The 692 can be re-handed in the field if necessary; see page H12, section 5 for re-...:

When was the Falcon M lock discontinued?

Resolution: The Falcon M series was discontinued 3/31/10 and was replaced by the Falcon MA series.:

Can you use a 5547 with an electric strike?

Resolution: The 5547 device can be ordered with an ES prefix to work in conjunction with an electric strike. This requires LBR and can only be done on non-fire rated applications. To convert an existing ...:

What can I do if my biometric GT-400 isn't keeping the time?

Resolution: First of all, measure the voltage of the coin battery, while still installed in its white plastic holder on the main board ( to find its location, please see lithium battery installation guide )&nb...:

Is the 4030 and 4030T cylinders the same?

Resolution: They are not identical. Though the two cylinders look the same externally they are actually ported different internally. Backcheck on the T cylinder is ported closer to the pinion.:

SMS Express / Schlage Express 4.1.1 "Users" Issue

Resolution: The pcProxAPI.dll (version 7.1.2.0) may cause Windows to hang when “Users” is selected in SMS Express 4.1.1. To resolve this issue, navigate to: C:\Program files\Schlage Security Management Syste...:

Can out of plumb (twisted) frames be adjusted?

Resolution: Out of plumb (also referred to as twisted) frames usually cannot be adjusted."Out of Plumb or Twisted frames (or jambs)" is a condition created by improper wall construction and/or improper in...: