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FAQs

My COR is not allowing my inactive leaf with push side overlapping astragal to close first.

Resolution: Astragal must be applied to pull side of active leaf, since placing the stragal on the inside of the inactive leaf will interfere with the active door closing.:

For a F1 HandKey 2, where do you set the EOL to ON when communicating over an Ethernet connection?

Resolution: Don't set the EOL to ON or all communications will be disabled. Keep it off for ethernet connections.:

How do you program a shunt time for Auxiliary output 1 or Auxiliary output 2 on a HandKey 2?

Resolution: Use Menu 2 under lock/shunt time:

Where on the ID3D HandKey, do you set the IP address if an Ethernet card is installed?

Resolution: The IP address and other network configurations can be found under Password Setup Menu 2 and then "Set Serial" option. There, settings can be found for the IP address, Gateway, Host Bits, and...:

What are the three memory upgrades for the HP1000?

Resolution: EM-701 memory expansion from 50 to 100 users EM-702 memory expansion from 50 to 512 users EM-703 memory expansion from 100 to 512 users:

Does switching the time format from 24 hour to 12 hour on an E or F series HandReader, store the time in the same format on the transaction?

Resolution: No, the time is switched back.:

What is the part number for the E-series Blizzard outdoor enclosure?

Resolution: HP-RW for the E-series HandPunch, ID3D-RW or LH-100RW for the E-series HandKey.:

What is the part number for the F-series Hurricane outdoor enclosure for the F-series Handreaders?

Resolution: FX-ENCL; this part number supersedes the HURCNE part number:

What is the part number for the F-series Tsunami outdoor enclosure for the F-series Handreaders?

Resolution: TX-ENCL; this part number supersedes the TSNAMI part number.:

Will the clock on a F-series HandPunch ever gain or lose any time?

Resolution: According to the manufacturer's specifications, the "clock" chip (which is actually a crystal oscillator chip that controls the date and time) in a F-series hand reader will only gain or lose ...: