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FAQs

What degree of lever rotation is required to operate the RX feature?

Resolution: The RX switch is activated at approximately 18 degrees of lever rotation. :

Can the RX switch be installed in the field on the ND lock?

Resolution: As of March 14, 2016 the new improved electrified ND locks with a motor will be available with an RX switch that can be specified with the lock when ordering, or be added in the field. To add...:

Information on Cisa brand locks and hardware?

Resolution: Information for CISA locks, cylinders and hardware is not available in Knowledge Center. For all information, please go to Allegion's CISA home page for all information. :

What causes the top rod case to pull away from or strip out of the face of a steel door?

Resolution: Hardware falling off a door is caused by one or all of the following issues: Field abuse Improper internal reinforcements in the door Improper field preparation The top or bottom rod case can...:

Door hitting the strike jamb?

Resolution: If the door hits the frame (or rubs on the rabbet of the head or jamb) the frame is out of square and improperly installed. Door edge rubbing on the rabbet - shimming the hinges may resolve the...:

The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?

Resolution: Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...:

What credential readers can I use with a CT5000?

Resolution: You can use the MTK15 and the SEKPD88 The older KP70+ Series keypad is NOT compatible with the CT5000. The CT5000 requires that keypad data be transmitted in 2-wire Wiegand (Data...:

How do you reset an AD-200 back to default?

Resolution: :

Are torx screws available for the SL1/SK1 trim?

Resolution: Torx screws are standard on the SL1/SK1 trim. If needed to purchase separate order the L283-121 Torx screw pack. This pack includes torx screws for the armor and strike. :

Will the Schlage King Cobra trims work with the Von Duprin exit devices?

Resolution: The Schlage King Cobra locks and trims are no longer made. Use the AD and CO series electronic trim specifically made for our 98/99 series products.: