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FAQs

Does the 1490, 1690, 2390 and 1990 use the same top latch?

Resolution: The Falcon Dor-o-Matic 1490, 1690, 2390, and 1990 concealed rod devices use the same top latch called the SU latch:

How many users can a HandPunch 1000E hold?

Resolution: The biometric F-Series HandPunch 1000E can only hold 100 users and is not expandable.:

How many users can a HandPunch 2000 hold?

Resolution: The biometric F-Series HandPunch 2000 can only hold a maximum of 512 users and is not expandable. :

What color is the current M lock lever return spring?

Resolution: In February 2005 the M lock lever return spring was improved for an increase in durability. The spring color was changed from green to yellow to mark this change.:

Can 98/9927 panic devices be used on doors over 12' tall?

Resolution: This is available, requires a special weighted bottom rod for 12' - 16' and then the appropriate top rods. Only available through engineering specials.:

How to wire 6300 if the pigtails were lost?

Resolution: Either a 12 or 24VDC pigtail is required to power the 6300 electric strike. Replacement pigtails are available, order the 050803-00.:

What command do you use on a GT-400 to retrieve Gateway information?

Resolution: There are two GT-400 commands that you can use to retrieve network Gateway information in order to troubleshoot a problem with connecting to the host. The two commands are: "netstat -r" and "rout...:

What should I do when my F-Series HandPunch is indicating "Memory Full"?

Resolution: The F-Series HandPunch will display "Memory Full" when the number of transactions being stored on the hand reader exceed its memory capacity. When the memory capacity is exceeded, the hand reader...:

Can the RX Retrofit kit for the 24 or 25 series work in the 17 or 18 series devices?

Resolution: The RX switch kit mounts into the push pad of the 24/25 device which is different than the older 17/18 push pads. We no longer have an "AE" switch kit available for the 17 or 18 devices ...:

Why would a Chexit alarm with DPS stop after 15 seconds when door releases?

Resolution: If door position switch DPS is connected to the External Inhibit input of the Chexit device, activating the push bar will sound the alarm, door will release after 15 second. When door opens th...: