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FAQs

Can 98/9927 panic devices be used on doors over 12' tall?

Resolution: This is available, requires a special weighted bottom rod for 12' - 16' and then the appropriate top rods. Only available through engineering specials.:

How to wire 6300 if the pigtails were lost?

Resolution: Either a 12 or 24VDC pigtail is required to power the 6300 electric strike. Replacement pigtails are available, order the 050803-00.:

What command do you use on a GT-400 to retrieve Gateway information?

Resolution: There are two GT-400 commands that you can use to retrieve network Gateway information in order to troubleshoot a problem with connecting to the host. The two commands are: "netstat -r" and "rout...:

What should I do when my F-Series HandPunch is indicating "Memory Full"?

Resolution: The F-Series HandPunch will display "Memory Full" when the number of transactions being stored on the hand reader exceed its memory capacity. When the memory capacity is exceeded, the hand reader...:

Can the RX Retrofit kit for the 24 or 25 series work in the 17 or 18 series devices?

Resolution: The RX switch kit mounts into the push pad of the 24/25 device which is different than the older 17/18 push pads. We no longer have an "AE" switch kit available for the 17 or 18 devices ...:

Why would a Chexit alarm with DPS stop after 15 seconds when door releases?

Resolution: If door position switch DPS is connected to the External Inhibit input of the Chexit device, activating the push bar will sound the alarm, door will release after 15 second. When door opens th...:

Is there a round corner armor front for the L series mortise lock?

Resolution: The L series armor fronts are only available with square corners. :

How do you remove an L lock from the door?

Resolution: To remove the Schlage L Series from a door, please reference the appropriate installation instructions found here.:

What is the part number for an L9080EL lock case?

Resolution: These lock cases are no longer available.Item Part NumberL9080EL L283-142L9080EU L283-143L9082EL L283-085L9082EU L283-086:

What information does the AD-Series Credential Reader serial number provide?

Resolution: The PCB manufacturing datecode is within the serial number of the credential readers when viewed with the Hand Held Device (HHD) and decoded as follows: Assuming this is the PCBA Serial Numbe...: