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FAQs

What is the part number for the 2670 metal tailpiece extension?

Resolution: The part number for 2670 cylinder tail piece extension is 050379.:

SMS Express 3.x.x is not allowing more than 8 character door names on additional facilities, other facility allows longer door names - is this a known problem?

Resolution: SMS Express 3.x.x is not allowing more than 8 character door names on additional facilities. Previous facilities worked capable of long door names - is this a known problem? No proble...:

How to enroll credentials using the CRP2, CRM2 and PG1000 card readers in SMS Express?

Resolution: The attached document describes the process: CRM2-CRP2-PG1000 Card Readers.pdf:

Does Von Duprin have any weather proof electric products?

Resolution: Von Duprin doesn't have any weather proof electric products.:

Can a 98/9927 be converted to 98/99 Rim device?

Resolution: While physically a 98/9927 or 98/9947 can be converted to a rim device by replacing the Center Case and the Center Case Cover it is not recommended. Converting a device in this manner affects the ...:

Can the 9947-F be converted to 9947WDC-F

Resolution: Fire rated exit devices can't be modified to different model per UL requirements.:

Is the Von Duprin E373L-BE lever control reversible in the field?

Resolution: The Von duprin E373L-BE lever control is reversible in the field but requires several parts to do so, such as the lever control spring, control backplate, and solenoid.Because all three parts are h...:

What is the reader address for a master F-Series HandKey II?

Resolution: A F-Series HandKey II can be operated as a stand-alone access control station, as a network master enrollment station, or as a networked access control station which receives and processes co...:

Does the QEL have a potted circuit breaker (potted module)?

Resolution: The QEL devices don't have potted circuit breaker (potted module). :

AC is fuse blowing on a PS914 when AC power is applied.

Resolution: If AC fuse blowing on a PS914 power supply then the mother board is defective. You need to replace the power supply with a new one.: