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FAQs

Resolution: Applies only to Von Duprin QEL exit devices shipped after December 11th, 2014.1.0 amp inrush and a 0.14 amp holding current.:

Can an electric strike be added to a KR4954?

Resolution: The 6111 electric strike be added to a KR4954.The 6111 x 4854 template is needed for the cut out.KR54-F kit 050169-xxMale connector wire assembly 105987-00Female receptacle wire assembly 105988-00:

How tall of a door with a 8827 device work on out of the box?

Resolution: Standard 8827 will operate on a 7 foot tall door.:

Where is the WRI400 Training Power Point?

Resolution: A PDF copy of the WRI400 training power point is HERE:

Why is my Von Duprin Chexit device not lighting up or arming?

Resolution: Devices were shipped from the factory with solenoid driven prior to 8-24-2015. First confirm that you are using a PS873 or PS914 power supply.Measure the DC voltage at the ten wire hardness a...:

What is the part number for the 2670 metal tailpiece extension?

Resolution: The part number for 2670 cylinder tail piece extension is 050379.:

SMS Express 3.x.x is not allowing more than 8 character door names on additional facilities, other facility allows longer door names - is this a known problem?

Resolution: SMS Express 3.x.x is not allowing more than 8 character door names on additional facilities. Previous facilities worked capable of long door names - is this a known problem? No proble...:

How to enroll credentials using the CRP2, CRM2 and PG1000 card readers in SMS Express?

Resolution: The attached document describes the process: CRM2-CRP2-PG1000 Card Readers.pdf:

Does Von Duprin have any weather proof electric products?

Resolution: Von Duprin doesn't have any weather proof electric products.:

Can a 98/9927 be converted to 98/99 Rim device?

Resolution: While physically a 98/9927 or 98/9947 can be converted to a rim device by replacing the Center Case and the Center Case Cover it is not recommended. Converting a device in this manner affects the ...: