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FAQs

Can 240 VAC be applied to the PS900 power supply?

Resolution: The standard PS900 series power supplies can be powered with 120-240 VAC.:

Why isn't there a "Lock Type" in SMS Express for the CT5000?

Resolution: Early versions of the Schlage express software did not have the CT-5000 lock type. The CT-1000 lock type would be used but this limited the user/credential capacity of the CT-5000 to only 1000.The ...:

What is the part number for the 88 series dogging screw?

Resolution: The part number for 88 series dogging screw is 090004 (package of two) and 090083(package of ten).:

What replaces the 4110 SED?

Resolution: LCN no longer sells, repairs, or has any replacement parts for the track of the old SED units which had a built in detector in the track. :

Can the Falcon 25-V be cut to fit on a 2' door?

Resolution: The standard Falcon 25V vertical rod cannot be cut to fit on a 2 feet door opening. This device requires 2' 7 1/8" minimum door opening. Falcon offers a device that can be used on a 2 feet doo...:

Can the Von Duprin ALK exit alarm be ordered with hex dogging option on?

Resolution: The standard exit alarm ALK devices are not available with dogging option. The device can be ordered through Engineering Special with dogging option on non fire exit devices. This special is o...:

Which AD firmware package version supports WRI400/CT5000 devices?

Resolution: SUS 4.4.0 released on 06/06/2011 is the first released SUS version compatible with WRI400 and CT5000 devices.:

Why can't I see the Lock Friendly name in the Hand Held Device (HHD)?

Resolution: In order for the HHD to be able to display the lock name, the lock firmware must be updated with ADFwPkg 2.17.10 and COFwPkg 1.21.0 (OR higher) AND the lock MUST be programmed with its door file be...:

Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?

Resolution: After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...:

My AD or CO series lock cannot be put in coupling mode.

Resolution: With the recent firmware update, the Coupling mode will be disabled in the AD or CO series locks after an SUS is successfully coupled to the lock the first time. (see notes below for effected ...: