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FAQs

What is the difference between a classroom and an entry lock?

Resolution: CLASSROOM LOCK: A lock that locks and unlocks the outside lever with a key. Inside is always free egress. ENTRY LOCK: A lock that locks and unlocks the outside lever with button/turn on the insi...:

Is RGO still needed for a CX9927 F LBR?

Resolution: The RGO (rod guard only) is required with CX9927/F/LBR Chexit device. This is done to prevent tampering of the rods.:

Will the 991 work for a pair of pocket doors?

Resolution: You would use a 991 on one of the doors with the strike on the other door.:

What strike do I use with a pair of 22 rim device without a mullion?

Resolution: The 1609 strike can be used on an inactive door with 22 rim device. NON-FIRE RATED doors only. :

What is the difference between 98/9927-F and 98/9927-F-LBR?

Resolution: The LBR Fire rated 98/9927-F device uses a Auxiliary Fire Latch and 499-F strikes at the head of the frame. The 98/9927-F uses a 299F strike at the head of the frame.:

What is the difference between the EPT 2 and the EPT 10?:

Resolution: The EPT2 has (2) 18 gauge wires and the EPT10 has (10) 24 gauge wires. Even though they are 18 gauge or 24 gauge wires they are special high stress, high flex, & high current wires specifically u...:

Is there a shim kit ( GBK ) for the 9947?

Resolution: A 1/4" GBK shim kit for 98/9947 exit device part number is 050039-finish.:

Can I request my EPT cutout anywhere on the 112 HD continuous hinge by Ives?

Resolution: All requests will be reviewed to ensure quality of the hinge is maintained. The EPT can not be located near the top of the hinge or bottom as this would affect the mounting screws securing th...:

Will the SXF7410 cards work with the SPRC101 printer?

Resolution: The SPRC101 printer specifies to use with ISO format cards that are .030" thick. The 7410 clamshell card is not compatible as they are thicker. :

How does the CT5000 ALARM feature work

Resolution: Door Propped (held) Open: This alarm is triggered if the door is still open when the programmed Relock Delay expires. The alarm relay fires, but is reset as soon as the door is closed. &nb...: