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FAQs

Can a Von Duprin 88 or 55 have electric latch retraction?

Resolution: EL option is only available on Von Duprin 33/35A, 94/95 and 98/99 series push bars only.:

Why can't I select track 1 on my AD-200 lockset using the Schlage Utility Software (SUS)?

Resolution: Magnetic Track 1 is not available on AD-200 series locksets: The AD200 card format is not compatible with track 1.:

What port needs to open for Ethernet Biometric devices?

Resolution: Port 3001 needs to be open locally for ethernet communication to the Schlage Biometric hand readers and software.:

Can we do TW on swing clear hinges?

Resolution: Swing clear hinges are available with TW (through wire).:

What was the part number for the old D series levers spring cage?

Resolution: The old D series springcage part numbers are as follows: C303-035 - Inside Springcage C303-036 - Outside Springcage These parts are no longer available.:

What is the square block that holds the L lock levers onto the door?

Resolution: The square block is probably the springcage assembly, L283-040. This component has an internal spring to keep the lever in the horizontal position.:

What are the lever returns on the AL lever designs?

Resolution: California code requires no more than a 1/2" lever return (distance between the tip and the door face). The AL series Saturn (SAT), Neptune (NEP) and Omega (OME) meet this requirement, The AL serie...:

How can an old or new 9927 top latch be identified?

Resolution: The new 98/9927 latches use 1/4-20 screws to mount the latches, where the old 98/9927 latches used 10-24 screws.:

How is the 2390 changed from NL to Hold Back?

Resolution: The function of the exterior cylinder is determined by the orientation of the cam on the back of the mortise cylinder. See step 11 of the 2390 instructions:

What would cause the Von Duprin delay egress Chexit device not to provide delay egress?

Resolution: For Solenoid driven Chexit devices shipped from the factory prior to 8-24-2015, the following could cause the device not to provide delay egress:Measure the voltage between green and orange wires o...: