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FAQs

Resolution: The 5527 is no longer available, Contact support for further assistance . 877-671-7011, option 2, then option 3.:

What is the LM9000 mortise lock?

Resolution: The Schlage LM9000 Multipoint Solution was a three-point locking assembly that was UL approved to FEMA 361 and FEMA 320 guidelines for outswing doors, and met ANSI ICC 500 for tornad...:

What is the part number for a 98/99 or 33A/35A exit device baseplate assembly?

Resolution: The baseplate assemblies are not saleable parts.:

Do Von Duprin Exit devices meet the 5 pound force requirement for opening an ADA handicapped door opening?

Resolution: The 5 pound force requirement is in reference to the maximum force to swing the door, not the maximum force allowed to unlatch the exit device. Maximum allowed force to retract the Von D...:

Does the PS914-2RS x EL device have time delay?

Resolution: The PS914 x 900-2RS option board doesn't have time delay. If time delay is required specify PS914 x 900-4RL. 900-4RL provides up to 75 seconds, 5 second increment unlock time.:

Can a Von Duprin 88 or 55 have electric latch retraction?

Resolution: EL option is only available on Von Duprin 33/35A, 94/95 and 98/99 series push bars only.:

Why can't I select track 1 on my AD-200 lockset using the Schlage Utility Software (SUS)?

Resolution: Magnetic Track 1 is not available on AD-200 series locksets: The AD200 card format is not compatible with track 1.:

What port needs to open for Ethernet Biometric devices?

Resolution: Port 3001 needs to be open locally for ethernet communication to the Schlage Biometric hand readers and software.:

Can we do TW on swing clear hinges?

Resolution: Swing clear hinges are available with TW (through wire).:

What was the part number for the old D series levers spring cage?

Resolution: The old D series springcage part numbers are as follows: C303-035 - Inside Springcage C303-036 - Outside Springcage These parts are no longer available.: