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FAQs

Resolution: There are three main failures with an ALK. Problems are usually caused by a bad power source(battery), bad RX/LX Switch or a bad circuit board. Try installing a new battery and wai...:

Where do I find wiring information on the DC-104 data converter for Biometric FingerKey products?

Resolution: For wiring information on the DC-104 data converter for Biometric FingerKey products refer to DC-104 technical note. **10/6/2021: Note: The attached document is legacy In...:

How do you upgrade the memory on a FingerKey?

Resolution: Fingerkey memory upgrade:

Is the motor clutch assembly the same on the 4640 and 4630?

Resolution: The Motor Clutch Assembly is the same for both the 4630 and the 4640 operators. Part # is Series # - 3454. The 4630/4640 motor clutch comes as a complete assembly only, no individ...:

Is the 2126A bottom strike still available?

Resolution: The 2126A strike was discontinued in 2009.:

Can the 996L-R/V be re-handed in the field?

Resolution: Reference the field handing section on page 2 of the 996L-R/V installation instruction. :

Can the A-series knob be used on a D-series lock?

Resolution: The knobs on these products are not interchangeable with each other.:

Do you have a micro-switch with orange wires?

Resolution: The micro-switch with two orange wires is probably the Chexit switch assembly for devices shipped prior to 8-24-2015 with solenoid driven, part number 13-065-00. :

Is there a RX switch for the 6000 electric strikes?

Resolution: The only switches available for the 6000 electric strikes are the DS Dual Switches. In the Dual Switch configuration one switch monitors the strike pocket, presumably is the latch bolt i...:

Can you put a 9927 on a 2ft door?

Resolution: A standard 2227/98/9927/F or 98/9947/48/F device can be cut down to fit a 26 inch minimum door opening. We can make a 98/9927/F or 98/9947/48/F device less label through Engineering Special for a 2...: