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FAQs

Resolution: The BR-100 relay can be used with low voltage bells and locks. Document includes wiring diagrams when used as a bell relay or a lock relay. BR-100 Info:

Ethernet ROM upgrade (EN-200, EN-100)

Resolution: Ethernet ROM upgrade (EN-200, EN-100):

HandPunch or Handkey II F-Series platen base replacement

Resolution: F-Series platen base replacement:

SmartKey utility technical note for use with Handkey II and Iclass

Resolution: SmartKey utility technical note:

How can a Von Duprin SNB be identified?

Resolution: Part numbers available here. A, B, C dimensions also shown in this document. "A" suffix indicates 1-¾" door thickness. “B” suffix indicates 2-¼" door thickness. &n...:

Is the Battery Backup still available for the PS873?

Resolution: The battery back up is no longer available for PS873 power supply.:

Alk not power up - using 9V battery

Resolution: There are three main failures with an ALK. Problems are usually caused by a bad power source(battery), bad RX/LX Switch or a bad circuit board. Try installing a new battery and wai...:

Where do I find wiring information on the DC-104 data converter for Biometric FingerKey products?

Resolution: For wiring information on the DC-104 data converter for Biometric FingerKey products refer to DC-104 technical note. **10/6/2021: Note: The attached document is legacy In...:

How do you upgrade the memory on a FingerKey?

Resolution: Fingerkey memory upgrade:

Is the motor clutch assembly the same on the 4640 and 4630?

Resolution: The Motor Clutch Assembly is the same for both the 4630 and the 4640 operators. Part # is Series # - 3454. The 4630/4640 motor clutch comes as a complete assembly only, no individ...: