Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

SmartKey utility technical note for use with Handkey II and Iclass

Resolution: SmartKey utility technical note:

Resolution: Part numbers available here. A, B, C dimensions also shown in this document. "A" suffix indicates 1-¾" door thickness. “B” suffix indicates 2-¼" door thickness. &n...:

Is the Battery Backup still available for the PS873?

Resolution: The battery back up is no longer available for PS873 power supply.:

Alk not power up - using 9V battery

Resolution: There are three main failures with an ALK. Problems are usually caused by a bad power source(battery), bad RX/LX Switch or a bad circuit board. Try installing a new battery and wai...:

Where do I find wiring information on the DC-104 data converter for Biometric FingerKey products?

Resolution: For wiring information on the DC-104 data converter for Biometric FingerKey products refer to DC-104 technical note. **10/6/2021: Note: The attached document is legacy In...:

How do you upgrade the memory on a FingerKey?

Resolution: Fingerkey memory upgrade:

Is the motor clutch assembly the same on the 4640 and 4630?

Resolution: The Motor Clutch Assembly is the same for both the 4630 and the 4640 operators. Part # is Series # - 3454. The 4630/4640 motor clutch comes as a complete assembly only, no individ...:

Is the 2126A bottom strike still available?

Resolution: The 2126A strike was discontinued in 2009.:

Can the 996L-R/V be re-handed in the field?

Resolution: Reference the field handing section on page 2 of the 996L-R/V installation instruction. :

Can the A-series knob be used on a D-series lock?

Resolution: The knobs on these products are not interchangeable with each other.: