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FAQs

How can you tell the difference between the FSIC and SFIC cores?

Resolution: There are several ways to spot differences, see Figure 1, but the easiest is to look at the face of each core. The face of both cores looks like a "figure 8". With small format, bo...:

What is the part number for a mortise thumbturn for rose trim?

Resolution: The thumbturn for rose trim is specified by 09-509 and the Dim, see table below. Dimension Chart: 09-509 Thumbturn Part Number Door Range Dim 09-509 1 3/8" ...:

What is the length of the top rod for a 7' 98/9927-F?

Resolution: The length of the 98/9927/F top rod is 34 15/16".:

Is the EL9927 available to fit onto a 2' door leaf?

Resolution: The minimum door opening must be 28.5" for the EL9927.:

What gauge of steel is used in the Ives residential hinges?

Resolution: IVES/Schlage residential hinges are .085" thick (close to 13 gauge).:

Is a dead battery on the HHD covered under warranty?

Resolution: All HHD Bluebird Pideon units are out of warranty. The manufacturer no longer produces these units and there are not aftermarket sold separate parts available.:

What power supply for use with 2 EL devices and a Norton AO?

Resolution: PS914 x 900-4RL power supply should be used.:

Do we offer pullman latches for 98/9927 surface vertical rod exit devices?

Resolution: The pullman latches for 98/9927 part number is 050402.:

How do I reset the QEL motor?

Resolution: QELA motor assemblies that shipped after December 8, 2014 do not require resetting.QEL motor assemblies shipped prior to December 8, 2014, you can calibrate the QEL device by pressing the button on...:

What are the part numbers for the end case and latch case springs for the 88 rim?

Resolution: The part number for 88 rim end case spring is 090003-00 (PKG of 2) or 090080-00 (PKG of 10) and latch tail spring is 050393-00 (PKG of 10).: