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FAQs

Resolution: The 99L can be used on a 3 1/2 thick door. Order as a Special 99L and specify door thickness. :

Can you have an EL device and a SS device on the same device?

Resolution: You can not have an EL and SS in the same device as the EL and SS devices have two different base plate assembly.:

What LCN operator would be equal to Horton 4000 series operator?

Resolution: The Senior Swing series operator would be the LCN equivalent to the Horton 4000 series operator.:

Are the latch covers for the 98/9927, 33/3527A, 2227, and 8827 devices compatible with each other?

Resolution: The latch cover for 2227, 33/3527A, 8827 and 98/9927 devices are different.:

Do we have trims for old style 33/35 series of devices?

Resolution: We no longer carry trims for the old style 33/35 exit devices. New trims for 33A/35A series exit devices will not work with the old 33/35 series exit devices.:

Can you have a RX and CX in the same device?

Resolution: The CX device has an internal RX switch that is wired to the CX circuit board. This RX switch is not available to outside monitoring and no other RX switches may be added to the CX device. :

What is the FA3 keyway?

Resolution: The FA3 keyway is the ILCO equivalent to a Falcon Conventional G 6-pin keyway.:

Why I can’t see the firmware package when connected to the lock?

Resolution: 1. Firmware packages are device dependent. AD locks firmware packages prior to 1/8/2012 are of the naming format ADFwPkgX.X.X.ffp and CO locks COFwPkgX.X.X.ffp. &n...:

Will the 800 series trims work on 25 series devices?

Resolution: The 800 trim will not operate properly on the 25 series devices. The 25 series 500 series trims lift up on the devices center case where the older 800 series trim for the 18/XX device rotate ...:

Can I use a CM latch retractor with the new AD or CO cylindrical lockset?

Resolution: It is fine to interchange the CM series cylindrical lockset latches, latch retractors or latch extensions with AD and CO series cylindrical locksets.AD and CO part number for the (2 3/4" back...: