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FAQs

Problems registering Schlage Express software from Canada

Resolution: Due to the difference in mail zip code the Canada mail routing number structure enter 00000 for zip code and on dealer info select random state specifying correct info on notes:

What is AR1, AR3, or AR6 on a Von Duprin exit alarm ALK?

Resolution: AR1 is Auto-Reset 1.5 minute, AR3 is 3 minute, or AR6 is 6 minute option processed through engineering specials on a Von Duprin exit alarm ALK.:

Can danmark lever designs be used on Von Duprin Exit Device trims?

Resolution: Von Duprin does not offer any of the danmark lever designs by Schlage.:

Can a Chexit release delay time be changed in the field?

Resolution: The release delay time for the Chexit is programmed into the Chexit module and cannot be changed in the field.The ability to change the delay time is restricted by the UL listing of the device.&nbs...:

Will a 914KIL or a 914-KIL-IC work with my older 19 series exit device?

Resolution: The (2) mounting studs on the 914KIL or 914KIL-IC changed from 3 1/2" center to center to 4 1/2" CTC in April 2002.At that time, the Center Case and Center Case of the 19 Series devices were change...:

What is the size of the ND series rose?

Resolution: The diameter of the ND rose is 3 7/16".:

How do I price out 499F strikes when ordering 9954 mullions with fire rated rim 99's?

Resolution: To use a 499F strike with this device and 9954 fire rated mullion, add the 499F cost and subtract the 299F price.:

How do I order the KZ32CB1 or KC32CB2 key retaining option installed in the padlock?

Resolution: These items are no longer available. :

What is the part # for Doromatic pinion cam?

Resolution: Part numbers are: 4270903177 for 1 each CAM.102 for a package of 10:

Is Request to Exit (RX) available on Von Duprin exit devices?

Resolution: For Chexit devices with solenoid driven shipped from the factory prior to 8-24-2015, the RX switch is ordered as a "Special CX RX Switch". It may only be installed on existing devic...: