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FAQs

Are Steelcraft products Sound Transmission Classification (STC) rated?

Resolution: Sound seals are required. Zero International Gasket Notes: Perimeter Seals – Zero #475 applies to the stop of the head and jambs. Door bottom – Zero #367, ...:

What is the -65 Soffit Shoe?

Resolution: The LCN -65 soffit shoe for bull nose trim was discontinued in 2009. :

How do you install the LCN 9540 Senior Swing (REG) push arm?

Resolution: When installing the arm; the gearbox shaft and door must be at the (+90°) full open position. The following step are used to install the Sr. Swing (REG) push arm. Install t...:

Will a Senior Swing work with swing clear hinges?

Resolution: Push Side Surface Mount Senior Swing can be used with swing clear hinges, standard butt hinge/offset pivot templating. Pull Side Surface Mount Senior Swing cannot be...:

Why does the lever on my T lock lever droop?

Resolution: Issue: One or both levers don't stay horizontal and droop down. Facts: Falcon T series locks in a high use application. Cause: Weak or broken springs within t...:

What is the standard memory level for a biometric F-series HP-3000-E-XL?

Resolution: The biometric F-series HandPunch 3000-XL, the HandPunch 3000-E-XL, and the HandPunch 4000 are all "Break Compliant" hand reader models. Each of these hand readers utilizes an Extended Us...:

Are the memory upgrades for the HP-3000-XL and the HP-3000-E-XL the same as for a standard HP-3000?

Resolution: No, the memory upgrades for the HP-3000-XL and the HP-3000-E-XL are the same as for the standard HP-4000.:

What cleaning suggestions would you provide to a customer should the hand reader be exposed to blood?

Resolution: To clean the platen on a hand reader, apply a Windex-like product with a clean, soft cloth and allow it to air dry. The hand reader platen overlay has an anti-microbial surface. Should ...:

On a HandPunch when the "Time and Attendance" mode is activated, how do you perform a "Department Code" Function?

Resolution: On a biometric F-Series hand reader, if the "Time & Attendance" mode is activated:press your ID then #, choose from 1-IN 2-OUT 3-BACK (press either 1 or 2 or 3); the reader wi...:

What are the power requirements for the DX Fingerkey readers?

Resolution: 12 V DC only: